Automotive BDC Representative

Freedom Motors USA, Inc.; Battle Creek (MI); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

Wellness resources

Job summary

Freedom Motors USA, Inc. in Battle Creek, MI, seeks an Automotive BDC Representative to be the first contact for families seeking mobility solutions, responding by phone, email, text, and live chat with a welcoming, VIP experience.

You will make 65–80 outbound calls daily and send 100+ emails to generate leads, building trust and guiding prospects toward demonstrations while following scripts and processes.

Qualifications

• Previous automotive BDC experience required.
• Must have reliable high-speed internet at home.
• Excellent verbal and written communication skills.
• Proficient with CRM systems and multi-channel tools.

Responsibilities

• Respond to inbound inquiries by phone, email, text and live chat with professionalism.
• Make 65–80 outbound calls daily and send 100+ emails to generate leads.
• Provide VIP customer experience and guide leads toward demonstrations.
• Follow scripts and processes while maintaining a natural conversation.
• Build and maintain relationships with guests through follow-up.
• Qualify customer needs to match mobility solutions.
• Maintain accurate CRM records and collaborate with Mobility Specialists.
• Aim to consistently meet daily, weekly, and monthly targets.

Skills

Automotive BDC experience

CRM proficiency

Lead generation

Communication skills

Remote work setup

Tech savviness

Tools

CRM platforms

Job description

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Wellness resources

Who We Are

Redefining mobility since 1987

Leading manufacturer and retailer of wheelchair-accessible vehicles

Nationwide, family-owned & operated, headquartered in Battle Creek, MI

What We Do

At Freedom Motors USA, we don’t just answer phones; we open doors to the world for the customers we serve. The Automotive BDC Representative is the first point of contact for families seeking a life without limits by turning every conversation into a path toward independence, freedom, and accessibility. Drive Leads. Change Lives.

What You’ll Do

• Drive the Conversation: Respond to inbound sales inquiries via phone, email, text messaging, and live chat with speed, professionalism, and empathy.
• Build the Pipeline: Make 65-80 outbound calls per day and send 100+ emails daily in a fast-paced Business Development Center environment to generate leads and uncover sales opportunities.
• Sell the Experience: Provide a VIP-level customer experience by building trust, creating excitement, and selling the Freedom Motors experience while professionally overcoming objections.
• Follow the Process: Confidently follow scripts, communication processes, and lead-handling procedures while maintaining a natural and engaging conversation style.
• Be a Relationship Architect: Create and maintain long-lasting connections with guests through consistent, meaningful follow-up.
• Qualify with Precision: Assess customer needs, budgets, and timelines to ensure they are matched with the right mobility solution.
• Master the CRM: Maintain accurate records of all customer interactions and sales activity using CRM systems, text messaging platforms, and chat applications.
• Collaborate for Success: Partner closely with our Mobility Specialists to provide a seamless transition from “just looking” to “driveway delivery.”
• Crush Your Goals: Consistently meet or exceed daily, weekly, and monthly metric goals to help more people get back on the road.

What You’ll Need

• Schedule: Must be available to work Monday-Friday during business hours (9:00 AM - 6:00 PM), and availability for rotating weekend coverage as needed.
• Experience: Previous automotive BDC experience is required.
• Remote Work Environment: Must have a quiet, professional home office environment with reliable high-speed internet.
• Communication Style: Exceptional verbal and written communication skills with the ability to build rapport quickly and professionally.
• Objection Handling & Sales Skills: Ability to confidently overcome objections, sell the appointment and experience, and guide customers toward scheduling demonstrations.
• Self-Motivated Hustle: Results-driven mindset with the initiative to manage time effectively in a fast-paced environment.
• Tech Savvy: Strong computer skills and the ability to navigate CRM systems, text messaging applications, chat platforms, and multi-channel communication tools simultaneously.
• Positive Energy: A professional, resilient, and positive attitude is a must. Empathy and optimism are essential when speaking with families facing mobility challenges.

What You’ll Earn

• Guaranteed $25/hour training pay during the first 90 days.
• After the training period, compensation transitions to hourly base pay plus performance-based incentives tied to qualified leads and sales production.
• Strong earning potential for high-performing team members!

Who We Want

• Customer-Oriented Achievers: Individuals with a strong work ethic and customer-focused attitude who consistently add value.
• Speed to Lead: Maintain quick response times and consistent follow-up communication.
• Hard-Working Winners: Confident, competitive, and results-driven professionals who thrive in a fast-paced BDC environment.
• Conversion Superstars: Maintain a high conversion rate from raw lead to scheduled video demonstration while delivering a VIP-level customer experience.

This job description is meant to provide an overview of the duties and responsibilities of this position. It is not intended to be an all-inclusive listing.

Flexible work from home options available.