Client Care & Scheduling Specialist

Brothers Plumbing Heating & Electric; Denver (CO); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

On-the-job training

Job summary

Brothers Plumbing, Heating & Electric is seeking a Call Center Customer Service Rep to handle inbound calls, answer questions, and schedule service appointments. You will enter customer information, provide professional communication, and support the Client Care department.

The role requires a high school diploma or GED and strong verbal/written communication. Expect on-the-job training and primarily office-based work in a collaborative team environment.

Qualifications

• Must have a high school diploma or GED.
• Strong verbal and written communication skills needed in daily customer interactions.
• Ability to accurately enter and maintain customer information and use scheduling tools.

Responsibilities

• Answer incoming calls and assist customers with questions and concerns.
• Schedule service appointments and communicate details to customers and service teams.
• Maintain invoices and related documentation and perform clerical tasks.
• Work collaboratively with team members and follow company policies and procedures.

Skills

Communication skills

Multitasking

Data entry

Customer service

Professional call handling

Education

High school diploma or GED

Tools

Windows OS

CRM software

Scheduling software

Job description

Brothers Plumbing, Heating & Electric is seeking a Call Center Customer Service Rep to handle inbound calls, answer questions, and schedule service appointments. You will enter customer information, provide professional communication, and support the Client Care department.

The role requires a high school diploma or GED and strong verbal/written communication. Expect on-the-job training and primarily office-based work in a collaborative team environment.