Client Care & Banking Support Specialist

Ctbconnect; Lithonia (GA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Retirement Plan

Life Insurance

Paid Time Off

Tuition Reimbursement

Employee Assistance

Job summary

Citizens Trust Bank in Lithonia, GA is seeking a dedicated Client Care Representative to handle inquiries, enroll Online Banking, process deposits, and manage account maintenance with accuracy and courtesy. You will answer calls, emails, and messages using scripted procedures while delivering responsive, high-quality service in a fast-paced banking environment.

Ideal candidates have at least one year of call center experience in banking, strong communication skills, and proficiency with

Qualifications

• Minimum one year of call center experience in a banking environment a plus.
• College experience a plus
• Good presentation, interpersonal relationship building, and organizational skills are essential
• Proficient in using advanced Microsoft Office (Excel, Word, PowerPoint, etc.); FISERV a plus
• Ability to facilitate effective meetings and training sessions
• Excellent analytical, technical, problem resolution, project management, critical thinking, research and negotiation skills
• Ability to work in a fast paced, high-volume environment, and must be adaptable to change
• Excellent quality customer service and telephone skills with the ability to establish good business relationships.

Responsibilities

• Uses standard script and procedures when answering incoming calls
• Responds to telephone calls, emails, and Contact US posts from customers/non customers by answering their questions about banking solutions in a timely and efficient manner
• Answers multi-line phones with a smile and courteous voice
• Provides a high level of responsiveness to customer inquiries in regards to their accounts
• Processes and sends confirmations on stop payment requests; processes verifications of deposits
• Stays abreast of processes and procedures related to electronic banking solutions and assists customers with concerns related to those products
• Assists customers with Online Banking Enrollment and resets password
• Assists customers with account maintenance to include address, telephone, and email addresses
• Assists customers with installing Mobile CTB App and processes mobile deposit capture enrollment requests
• Distributes Online Commercial Account applications
• Processes ATM and Debit card activations, Pin numbers and restricted cards request; increases Debit card limit increases and International travel requests
• Blocks loss, stolen or compromised ATM and Debit cards; orders new and replacement debit cards
• Closes accounts with zero balance
• Performs Opts In and Opt Out of Overdraft Privilege on customers’ accounts
• Prepares correspondence, documents, and reports
• Maintains and handles all confidential matters and information
• Adheres to all policies, procedures, expectations, laws, and regulations
• Uses good judgment and makes sound decisions
• Delivers excellent quality customer service consistently and adheres to department response turn around standards
• Exceeds all established position’s goals, objectives, and expectations
• Leads initiatives, adds value, supports the Bank’s vision, mission, core values, business principles, goals, and objectives
• Participates in Bank community related events and activities
• Demonstrates consistent professional appearance, behavior, image, ethics, integrity, and represents the CTB Brand
• Performs other duties and responsibilities as assigned

Skills

Call center experience

Microsoft Office

Excellent communication skills

Problem solving

Teamwork

Education

College experience

Tools

FISERV

Microsoft Office

Excel

PowerPoint

Job description

Citizens Trust Bank in Lithonia, GA is seeking a dedicated Client Care Representative to handle inquiries, enroll Online Banking, process deposits, and manage account maintenance with accuracy and courtesy. You will answer calls, emails, and messages using scripted procedures while delivering responsive, high-quality service in a fast-paced banking environment.

Ideal candidates have at least one year of call center experience in banking, strong communication skills, and proficiency with