Client Care Associate — Client Support Specialist

Paradigm Healthcare Services; San Francisco (CA); Presencial; USD 29.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

Retirement plan

Paid holidays

Professional development

Descripción de la vacante

Paradigm Healthcare Services seeks a Client Care Associate to deliver frontline client support for Medicaid billing and proprietary software systems. You will coordinate with Operations across departments and document client inquiries in the CRM to ensure timely and accurate responses.

Ideal candidates have 2+ years in customer service, strong communication skills, and proficiency with Microsoft Office. This is a full-time on-site role in San Francisco, with standard hours and occasional

Formación

• 2+ years of customer service experience is required.
• Bachelors or Associates degree required.
• Proficiency with Microsoft Office and web-based tools.

Responsabilidades

• Provide first-level client support via phone, email, and chat.
• Triage inquiries and documents client interactions in CRM (2-hour response goal).
• Coordinate with Operations (LEA, CYBHI, MAA) and key personnel to resolve issues.
• Participate in regular client care projects.

Conocimientos

Customer service

Phone & email communication

Problem solving

Educación

Bachelor’s or Associate Degree

Herramientas

Microsoft Office

ZenDesk

Web-based applications

Descripción del empleo

Paradigm Healthcare Services seeks a Client Care Associate to deliver frontline client support for Medicaid billing and proprietary software systems. You will coordinate with Operations across departments and document client inquiries in the CRM to ensure timely and accurate responses.

Ideal candidates have 2+ years in customer service, strong communication skills, and proficiency with Microsoft Office. This is a full-time on-site role in San Francisco, with standard hours and occasional