Client Care & Appointment Specialist

Fletcher Jones Automotive Group; Las Vegas (NV); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k)

401(k) matching

Flexible spending account

Professional development assistance

Life insurance

Employee assistance plan

Disability insurance

Job summary

Fletcher Jones Automotive Group in Las Vegas is seeking a Client Care Representative to engage with prospective customers, respond to inquiries, and schedule appointments for our Sales team. You will excel in a fast-paced call center environment, delivering an exceptional guest experience and driving dealership sales through proactive follow-up.

Ideal candidates have prior call center or customer service experience, strong communication skills, and a proactive, results-oriented mindset.

Qualifications

• Previous experience in a call center, business development, customer service, or sales environment preferred.
• Strong verbal and written communication skills with a friendly, professional approach.
• Confidence making outbound calls, engaging prospective customers, and overcoming objections.
• A proactive, persistent, and results-oriented mindset with the ability to meet performance goals.
• Strong organizational and time management skills with the ability to manage multiple customer interactions and follow-up activities.
• Comfortable using computers, CRM systems, and multiple communication platforms.
• Ability to work effectively in a fast-paced, team-oriented call center environment.

Responsibilities

• Engage with prospective and existing customers through inbound and outbound calls, emails, text messages, and online inquiries.
• Generate sales opportunities by following up with internet leads, previous inquiries, and prospective customers.
• Schedule and confirm sales appointments, encouraging customers to visit the dealership.
• Maintain consistent follow-up with customers to build relationships, sustain interest, and maximize appointment opportunities.
• Accurately document customer interactions, lead status, appointments, and follow-up activities in the dealership’s CRM system.
• Coordinate with the Sales team to ensure a smooth transition from initial customer contact to dealership visit.

Skills

Call center experience

Customer service

CRM usage

Outbound calls

Communication skills

Appointment scheduling

Team collaboration

Job description

Fletcher Jones Automotive Group in Las Vegas is seeking a Client Care Representative to engage with prospective customers, respond to inquiries, and schedule appointments for our Sales team. You will excel in a fast-paced call center environment, delivering an exceptional guest experience and driving dealership sales through proactive follow-up.

Ideal candidates have prior call center or customer service experience, strong communication skills, and a proactive, results-oriented mindset.