Automotive Client Care & Appointment Specialist

Fletcher Jones Imports; Las Vegas (NV); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Paid time off

401(k)

401(k) matching

Flexible spending account

Life insurance

Employee assistance plan

Disability insurance

Job summary

Fletcher Jones Imports in Las Vegas, NV is seeking a Client Care Representative to engage with prospective customers and schedule dealership appointments. You will drive customer experience in a fast-paced call center environment, nurturing relationships and generating sales opportunities.

The role emphasizes outbound and inbound communications, CRM data entry, and collaboration with the Sales team to move prospects toward a dealership visit.

Qualifications

• Previous call center or sales experience preferred.
• Strong verbal and written communication skills.
• Ability to handle high-volume inquiries.
• Proactive, persistent, and target-driven mindset.
• Proficient with CRM systems.

Responsibilities

• Engage with prospective and existing customers through inbound and outbound calls, emails, text messages, and online inquiries.
• Generate sales opportunities by following up with internet leads, previous inquiries, and prospective customers.
• Schedule and confirm sales appointments, encouraging customers to visit the dealership.
• Maintain consistent follow-up with customers to build relationships, sustain interest, and maximize appointment opportunities.
• Accurately document customer interactions, lead status, appointments, and follow-up activities in the CRM system.
• Coordinate with the Sales team to ensure a smooth transition from initial customer contact to dealership visit.

Skills

Verbal communication

Written communication

Outbound calls

Persuasive

Time management

CRM systems

Multitasking

Tools

CRM software

Email platforms

Job description

Fletcher Jones Imports in Las Vegas, NV is seeking a Client Care Representative to engage with prospective customers and schedule dealership appointments. You will drive customer experience in a fast-paced call center environment, nurturing relationships and generating sales opportunities.

The role emphasizes outbound and inbound communications, CRM data entry, and collaboration with the Sales team to move prospects toward a dealership visit.