Client Care Analytics & Operations Specialist

synovuscareers; Columbus (GA); On-site; USD 75,000 - 105,000; Full time

Job summary

Pinnacle in Columbus, GA, seeks a Client Care Operations Specialist to ensure efficient client support operations. You will manage inquiries, resolve issues, and collaborate with internal teams to deliver high-quality service, while driving process improvements and maintaining accurate records.

The role emphasizes onboarding and training new clients, policy compliance, and supporting special projects in a collaborative, professional office environment.

Qualifications

• Bachelor's degree in Business, Communications, or a related field.
• Minimum of 10 years of experience in client care, client service, or operations.
• Strong communication and problem-solving skills; proficiency in client management systems and Microsoft Office Suite.
• Excellent organizational and multitasking abilities; experience in process improvement preferred.

Responsibilities

• Respond to client inquiries and resolve issues promptly; manage client accounts and maintain accurate records.
• Collaborate with internal teams to address client needs and monitor client care metrics.
• Identify and implement process improvements; support onboarding and training of new clients.
• Ensure compliance with firm policies and procedures; assist with special projects as needed.

Skills

Communication

Problem-solving

Client management systems

Microsoft Office Suite

Organization & multitasking

Process improvement

Education

Bachelor's degree in Business/Communications or related field

Job description

Pinnacle in Columbus, GA, seeks a Client Care Operations Specialist to ensure efficient client support operations. You will manage inquiries, resolve issues, and collaborate with internal teams to deliver high-quality service, while driving process improvements and maintaining accurate records.

The role emphasizes onboarding and training new clients, policy compliance, and supporting special projects in a collaborative, professional office environment.