Client Care Business Intelligence and Analytics Specialist - onsite, Columbus

synovuscareers; Columbus (GA); On-site; USD 75,000 - 105,000; Full time

Job summary

Pinnacle in Columbus, GA, seeks a Client Care Operations Specialist to ensure efficient client support operations. You will manage inquiries, resolve issues, and collaborate with internal teams to deliver high-quality service, while driving process improvements and maintaining accurate records.

The role emphasizes onboarding and training new clients, policy compliance, and supporting special projects in a collaborative, professional office environment.

Qualifications

• Bachelor's degree in Business, Communications, or a related field.
• Minimum of 10 years of experience in client care, client service, or operations.
• Strong communication and problem-solving skills; proficiency in client management systems and Microsoft Office Suite.
• Excellent organizational and multitasking abilities; experience in process improvement preferred.

Responsibilities

• Respond to client inquiries and resolve issues promptly; manage client accounts and maintain accurate records.
• Collaborate with internal teams to address client needs and monitor client care metrics.
• Identify and implement process improvements; support onboarding and training of new clients.
• Ensure compliance with firm policies and procedures; assist with special projects as needed.

Skills

Communication

Problem-solving

Client management systems

Microsoft Office Suite

Organization & multitasking

Process improvement

Education

Bachelor's degree in Business/Communications or related field

Job description

Job Summary

The Client Care Operations Specialist is responsible for ensuring efficient and high-quality client support operations. This role manages client inquiries, resolves issues, and collaborates with internal teams to deliver exceptional service. The specialist drives process improvements, maintains accurate records, and supports the overall client experience.

Job Duties and Responsibilities

• Respond to client inquiries and resolve issues promptly; manage client accounts and maintain accurate records; collaborate with internal teams to address client needs; monitor and report on client care metrics; identify and implement process improvements; support onboarding and training of new clients; ensure compliance with firm policies and procedures; assist with special projects as needed.

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job

Pinnacle is an Equal Opportunity Employer committed to fostering an inclusive work environment.

Minimum Education

Bachelor's degree in Business, Communications, or a related field;

Minimum Experience

minimum of 10 years of experience in client care, client service, or operations;

Required Knowledge, Skills & Abilities

strong communication and problem-solving skills;proficiency in client management systems and Microsoft Office Suite; excellent organizational and multitasking abilities; experience in process improvement preferred. Professional office environment; prolonged periods of sitting and computer work; effective verbal and written communication required; minimal travel for meetings or training; collaborative, team-oriented setting; reasonable accommodations available for individuals with disabilities.