Client & Business Operations Associate

Coffman Employment Lawyers; Columbus (OH); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision premium Re

Job summary

Coffman Employment Lawyers is seeking a high-energy Client & Business Operations Associate in Columbus to help with client intake, operations, and process improvement. You’ll spend a meaningful part of each day speaking with prospective clients by phone, qualifying leads, and ensuring a responsive, professional experience while supporting the Managing Director.

This hands-on role blends client service with general operations, CRM work (HubSpot), project coordination, and occasional

Qualifications

• Bachelor's degree preferred; equivalent professional experience considered.
• 0–3 years of professional experience; exceptional recent graduates are encouraged to apply.
• Strong verbal communication skills and confidence speaking with people by phone.
• Strong organization and attention to detail.
• Ability to manage a high volume of tasks and follow-ups.
• Experience in customer service, customer success, sales development, client intake, hospitality, recruiting, project coordination, or operations is a plus.
• HubSpot or other CRM experience is a plus but not required.
• No prior law firm experience required.
• Medical, dental, and vision premium reimbursement eligibility
• Paid time off
• Retirement savings program eligibility
• Direct mentorship and exposure to the Managing Director
• Significant opportunity for increased responsibility as the firm grows

Responsibilities

• Respond to inbound prospective-client inquiries and conduct initial qualification calls using established processes.
• Spend a meaningful portion of each day speaking with prospective and current clients by phone.
• Ask structured questions, listen carefully, gather information, and accurately document conversations.
• Build rapport and provide a professional, empathetic, and responsive client experience.
• Manage leads, call-backs, and follow‑up activity through HubSpot CRM.
• Ensure leads don't fall through the cracks and prospective clients receive timely follow-up.
• Communicate with existing clients when needed to gather information or provide non‑legal updates.
• Own recurring operational and administrative workflows and ensure they are completed accurately and on time.
• Coordinate projects, deadlines, and action items across the firm.
• Support high‑volume direct‑mail campaigns, including printing, operating automated folding/inserting equipment, processing postage, and quality control.
• Maintain accurate records and complete recurring administrative tasks.
• Troubleshoot everyday operational issues and find practical solutions.
• Jump into new projects and priorities as business needs change.
• Learn and consistently execute our established systems and workflows.
• Become proficient with HubSpot and other technology platforms used to run the business.
• Identify recurring problems or inefficient processes and suggest practical improvements.
• Help test and implement new tools and workflows.
• Document successful processes so they can be consistently repeated and scaled.

Skills

People-oriented

Task-driven

Highly organized

Detail-oriented

Strong communicator

Reliable

Action-oriented

Adaptable

Tech-savvy

Education

Bachelor's degree preferred

Tools

HubSpot

Job description

We’re looking for a high-energy, organized, and people-oriented Client & Business Operations Associate to join our growing employment law firm. A significant part of this role is client-facing. You’ll spend a meaningful portion of each day speaking with prospective clients by phone—responding to inbound leads, conducting initial qualification calls, managing follow-ups, and making sure every prospective client receives a responsive and professional experience. Beyond client intake, you’ll report directly to the firm’s Managing Director and serve as a hands‑on generalist supporting the day‑to‑day operation of the business. That could mean coordinating a project, working through a CRM follow‑up list, executing a large direct‑mail campaign, troubleshooting an operational issue, or helping implement a better process.

We’re a small team that has invested heavily in technology, automation, and efficient systems, but you do not need to be a data analyst or technology expert. We’re looking for someone who is great with people, highly organized, attentive to detail, and gets satisfaction from getting things done. For an early-career professional, this is an opportunity to develop a broad business skill set while working directly with firm leadership.

What You'll Do

Client Intake & Communication

• Respond to inbound prospective-client inquiries and conduct initial qualification calls using established processes.
• Spend a meaningful portion of each day speaking with prospective and current clients by phone.
• Ask structured questions, listen carefully, gather information, and accurately document conversations.
• Build rapport and provide a professional, empathetic, and responsive client experience.
• Manage leads, call-backs, and follow‑up activity through HubSpot CRM.
• Ensure leads don't fall through the cracks and prospective clients receive timely follow-up.
• Communicate with existing clients when needed to gather information or provide non‑legal updates.

Business Operations & Execution

• Own recurring operational and administrative workflows and ensure they are completed accurately and on time.
• Coordinate projects, deadlines, and action items across the firm.
• Support high‑volume direct‑mail campaigns, including printing, operating automated folding/inserting equipment, processing postage, and quality control.
• Maintain accurate records and complete recurring administrative tasks.
• Troubleshoot everyday operational issues and find practical solutions.
• Jump into new projects and priorities as business needs change.

This is a hands‑on role. We value people who are equally comfortable speaking with a prospective client, working through a follow‑up list, coordinating a project, and rolling up their sleeves to get a mailing out the door.

Systems & Process Improvement

• Learn and consistently execute our established systems and workflows.
• Become proficient with HubSpot and other technology platforms used to run the business.
• Identify recurring problems or inefficient processes and suggest practical improvements.
• Help test and implement new tools and workflows.
• Document successful processes so they can be consistently repeated and scaled.

Prior automation or technical experience is not required. We care more about technological curiosity, adaptability, and an instinct for finding a better way to get things done.

What We're Looking For

• People-oriented: You enjoy interacting with people, can quickly build rapport, and are comfortable spending significant time on the phone.
• Task-driven: You like getting things done and take satisfaction in moving work from open to completed.
• Highly organized: You can manage calls, follow‑ups, projects, recurring tasks, and deadlines without letting things fall through the cracks.
• Detail-oriented: You follow instructions carefully and understand that accuracy matters.
• Strong communicator: You communicate confidently, ask good questions, listen carefully, and make people feel comfortable.
• Reliable: When you own something, others can count on you to finish it.
• Action‑oriented: You identify what needs to happen and move it forward.
• Adaptable: You're comfortable moving between client conversations, administrative work, operational projects, and changing priorities.
• Comfortable with technology: You don't need to be technical, but you learn new software quickly and embrace better ways of working.

Qualifications

• Bachelor's degree preferred; equivalent professional experience considered.
• 0–3 years of professional experience; exceptional recent graduates are encouraged to apply.
• Strong verbal communication skills and confidence speaking with people by phone.
• Strong organization and attention to detail.
• Ability to manage a high volume of tasks and follow‑ups.
• Experience in customer service, customer success, sales development, client intake, hospitality, recruiting, project coordination, or operations is a plus.
• HubSpot or other CRM experience is a plus but not required.
• No prior law firm experience required.
• Medical, dental, and vision premium reimbursement eligibility
• Paid time off
• Retirement savings program eligibility
• Direct mentorship and exposure to the Managing Director
• Significant opportunity for increased responsibility as the firm grows

Why This Role Is Different

Many early‑career positions expose you to one narrow function. This one won't. You'll work directly with firm leadership and gain exposure to client intake, customer experience, business development, operations, project coordination, CRM systems, technology, and process improvement. At the same time, this is an execution‑oriented position. We're not hiring someone to sit on the sidelines and analyze the business - we're hiring someone to help run it. You'll be trusted with real responsibility from the beginning: speaking with prospective clients, managing important follow‑ups, executing operational workflows, and making sure critical work gets completed accurately and on time. As you develop, you'll have opportunities to take ownership of larger projects and improve how the business operates. For someone early in their career who is people‑oriented, organized, ambitious, and wants broad exposure to how a growing business actually works, this is an opportunity to build an unusually versatile skill set.