Client Booking Specialist

Travel With Sann; New York (NY); Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Remote work

Onboarding and training

Professional development

Continuing education

Online tools access

Supportive team environment

Job summary

Travel With Sann is seeking a Client Booking Specialist to assist clients in researching available options and coordinating bookings based on preferences. The role requires strong communication, organization, and online research abilities to provide timely, professional service.

You will manage accommodations, transportation, activities, and related arrangements while ensuring accuracy of all reservation details and ongoing client support throughout the process.

Qualifications

• Excellent verbal and written communication is essential.
• Strong organizational skills and attention to detail are required.
• Ability to research information online and compare options.
• Experience with booking or hospitality is a plus but not required.
• Comfortable using email and web-based systems.

Responsibilities

• Communicate with clients to understand preferences and requirements.
• Research available options and services.
• Assist with accommodations, transportation, activities, and related arrangements.
• Coordinate booking requests and confirmations.
• Review reservation information for accuracy.
• Provide clients with relevant details and updates.
• Assist with changes and special requests.
• Maintain accurate client and booking documentation.
• Communicate with service providers as necessary.
• Provide ongoing client support throughout the process.

Skills

Communication skills

Organizational skills

Research abilities

Email proficiency

Multitasking

Problem solving

Customer service experience

Job description

About The Job

We are seeking a motivated and customer-focused Client Booking Specialist to assist clients with researching available options and coordinating booking requests based on their needs and preferences.

The ideal candidate is comfortable communicating with clients, researching information online, and managing important details while providing timely and professional service.

Responsibilities

• Communicate with clients to understand their preferences and requirements
• Research available options and services
• Assist with accommodations, transportation, activities, and related arrangements
• Coordinate booking requests and confirmations
• Review reservation information for accuracy
• Provide clients with relevant details and updates
• Assist with changes and special requests
• Maintain accurate client and booking documentation

Follow Up When Additional Information Is Required

• Communicate with service providers as necessary
• Provide ongoing client support throughout the process

Qualifications

• Strong verbal and written communication skills
• Excellent organization and attention to detail
• Customer-focused attitude
• Good online research abilities
• Comfortable using email and web-based systems
• Ability to manage multiple client requests
• Strong problem-solving and follow-up skills
• Previous booking, hospitality, customer service, or administrative experience is helpful but not required

Position Highlights

• Remote work environment
• Structured onboarding and training
• Ongoing professional development
• Continuing education and learning opportunities
• Access to online tools and professional resources
• Supportive team environment