Booking Coordination Specialist

SWEET CAROLINA TRAVELS; Orlando (FL); Remote; USD 42,000 - 58,000; Full time

Benefits offered by this job

Comprehensive onboarding

Professional tools access

Ongoing education and development

Continuing training opportunities

Supportive team environment

Job summary

SWEET CAROLINA TRAVELS is seeking a Booking Coordination Specialist to assist clients with researching options, coordinating arrangements, and managing booking details from initial request through confirmation.

The ideal candidate will research information, communicate with clients, and manage multiple requests with a high level of accuracy in a fully remote work environment. Onboarding and ongoing development support the role.

Qualifications

• Must be highly organized with strong attention to detail.
• Excellent written and verbal communication abilities.
• Customer-focused mindset with service-oriented approach.
• Proficient in online research and information gathering.
• Ability to learn new web-based systems quickly.
• Capable of prioritizing multiple requests and deadlines.
• Strong problem-solving and proactive follow-up skills.
• Prior customer service, hospitality, booking, or coordination experience helpful but not required.

Responsibilities

• Interact with clients to understand requests and preferences.
• Research accommodations, transportation, activities, and related services.
• Coordinate booking and reservation details end-to-end.
• Review availability and present relevant options.
• Verify names, dates, and critical booking details for accuracy.
• Provide confirmations and timely updates to clients.
• Assist with modifications and special requests as needed.
• Maintain accurate booking records and documentation.
• Follow up to obtain outstanding information and upcoming arrangements.
• Communicate with service providers as necessary.

Skills

Organization & detail orientation

Communication skills

Customer focus

Online research

Web platforms learning

Prioritization

Problem solving

Customer service experience

Job description

We are looking for an organized and detail-oriented Booking Coordination Specialist to assist clients with researching options, coordinating arrangements, and managing booking details from initial request through confirmation.

The ideal candidate is comfortable researching information, communicating with clients, and managing multiple requests while maintaining a high level of accuracy.

Key Responsibilities

• Communicate with clients to understand their requests and preferences
• Research accommodations, transportation, activities, and related services
• Coordinate booking and reservation details
• Review availability and relevant options
• Verify names, dates, and other important information for accuracy
• Provide clients with confirmations and updates
• Assist with modifications and special requests
• Maintain accurate booking records and documentation
• Follow up on outstanding information and upcoming arrangements
• Communicate with service providers as necessary
• Provide professional client support throughout the process

Qualifications

• Excellent organization and attention to detail
• Strong written and verbal communication
• Customer-focused mindset
• Good online research skills
• Comfortable learning web-based systems and platforms
• Ability to prioritize multiple requests and deadlines
• Strong problem-solving and follow-up skills
• Previous customer service, hospitality, booking, or coordination experience is helpful but not required

Position Highlights

• Fully remote work environment
• Comprehensive onboarding and training
• Access to professional tools and resources
• Ongoing education and development
• Continuing training opportunities
• Supportive team environment