Client Bond Specialist - High-Touch Service & Growth

Sales Xceleration Recruiting; Framingham (MA); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Bonus opportunity

Profit sharing

Health insurance

Dental and vision coverage

401(k) with 3% company match

Job summary

Sales Xceleration Recruiting in Framingham, MA is seeking an experienced Client Service Representative to become a trusted point of contact for contractor clients, surety partners, and internal producers. You will help manage bond requests, coordinate information, solve problems, and build long-term relationships, with training provided on company specifics.

You will serve as a key link between clients, producers, and surety companies, maintaining organized, accurate bond activity and moving

Qualifications

• Approximately 3+ years of related professional experience.
• Strong client service and relationship-management experience.
• Excellent written and verbal communication skills.
• Exceptional attention to detail and proofreading ability.

Responsibilities

• Serve as the primary point of contact for bond requests and related client needs
• Review bond requests for accuracy and completeness and proactively obtain missing information
• Respond to client questions and concerns with urgency and professionalism
• Partner closely with producers on more complex requests and client matters
• Maintain accurate records for bid, final, miscellaneous, and renewal bonds
• Keep surety partners informed with current client and project information
• Develop a strong understanding of bond forms and contract language
• Initiate billing, including AP/RP
• Coordinate bond renewals
• Work with producers to stay informed about client backlogs, financial status, and outdated financial information
• Help ensure clients receive responsive, accurate, high-touch service from beginning to end

Skills

Client service

Relationship management

Communication

Attention to detail

Job description

Sales Xceleration Recruiting in Framingham, MA is seeking an experienced Client Service Representative to become a trusted point of contact for contractor clients, surety partners, and internal producers. You will help manage bond requests, coordinate information, solve problems, and build long-term relationships, with training provided on company specifics.

You will serve as a key link between clients, producers, and surety companies, maintaining organized, accurate bond activity and moving