Bond Support Specialist - Advance your administrative/insurance career with us!

Rosenberg & Parker; Wayne (PA); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Rosenberg & Parker is seeking an entry-level Surety Analyst to support bond operations and deliver best-in-class customer service for clients, underwriters, Account Managers, and Producers. The hybrid role is in-office Tue, Wed & Thur, with locations in Philadelphia or Wayne, PA (Wayne preferred).

Compensation is based on experience. You will handle bond applications, renewals, billing, and document management while maintaining compliance and quality controls.

Qualifications

• Strong customer service skills, with the ability to communicate clearly and handle issues professionally.
• Strong attention to detail, problem-solving and decision-making abilities, and thorough follow-through.
• Energetic self-starter able to prioritize, multi-task, work independently, and handle multiple responsibilities.

Responsibilities

• Process and manage clients' surety bond needs by reviewing bid specs/contracts, facilitating information exchange between clients and underwriters, securing approvals, and issuing bonds.
• Deliver top-tier customer service by communicating with clients, underwriters, and Producers.
• Handle all administrative aspects of bond issuance, modifications, renewals, cancellations, invoicing, and database management.
• Review incoming bond applications for completeness and accuracy and enter data into processing systems.
• Organize and maintain electronic bond documents.
• Serve as liaison for updates and inquiries; coordinate with underwriters to address any issues.
• Process endorsements and renewals; document changes accurately and inform relevant parties.
• Ensure compliance with company policies and industry regulations.
• Conduct quality checks to resolve discrepancies in documentation.
• Set and achieve work goals; ensure thorough and accurate task completion.
• Support accounting with billing issue resolution.
• Maintain expertise in surety terms and procedures; may train and mentor junior analysts.
• Other duties as assigned.

Skills

Customer service

Attention to detail

Problem solving

Multitasking

Organization

Communication

Independent work

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Rosenberg & Parker is a boutique surety broker specializing in serving large publicly and privately held companies. We are the largest independent surety-only broker in the world and are committed to providing bespoke surety solutions.

As an entry-level Surety Analyst on our Bond Operations team, you will support clients, surety companies, Account Managers, and Producers by processing surety bonds and delivering best-in-class customer service. This dynamic, fast-paced team has a strong culture and a shared commitment to doing what is right for our clients, partners, and employees.

This is a hybrid position in-office Tue, Wed & Thur. Position can be located in Philadelphia or Wayne, PA, with a preference of Wayne.

Compensation Based On Experience.

Key Responsibilities

• Process and manage clients' surety bond needs by reviewing bid specs/contracts, facilitating information exchange between clients and underwriters, securing approvals, and issuing bonds.
• Deliver top-tier customer service by communicating with clients, underwriters, and Producers.
• Handle all administrative aspects of bond issuance, modifications, renewals, cancellations, invoicing, and database management.
• Review incoming bond applications for completeness and accuracy and enter data into processing systems.
• Organize and maintain electronic bond documents.
• Serve as liaison for updates and inquiries; coordinate with underwriters to address any issues.
• Process endorsements and renewals; document changes accurately and inform relevant parties.
• Ensure compliance with company policies and industry regulations.
• Conduct quality checks to resolve discrepancies in documentation.
• Set and achieve work goals; ensure thorough and accurate task completion.
• Support accounting with billing issue resolution.
• Maintain expertise in surety terms and procedures; may train and mentor junior analysts.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent.
• 1+ years of related insurance experience and/or training. Prior surety experience in a support capacity a plus!
• Strong customer service skills, with the ability to communicate clearly and handle issues professionally.
• Strong attention to detail, problem-solving and decision-making abilities, and thorough follow-through.
• Energetic self-starter able to prioritize, multi-task, work independently, and handle multiple responsibilities.
• Excellent organizational and file-documentation skills, with a collaborative approach.
• Proficiency with Microsoft Office and willingness to learn proprietary systems.