Client Billing Specialist: Impact & Growth

1001 PB Presort Services LLC; Grove City (OH); On-site; USD 50,000 - 56,000; Full time

Benefits offered by this job

Benefits program

Career growth opportunities

Inclusive work environment

Job summary

Pitney Bowes is hiring a Direct Hire Full Time Client Billing Representative for our Grove City, OH facility. Shift: 10a-6p M-F; Training Shift: 7:30-4:30 M-F. Wage Range: $24.00 - $27.00 per hour.

You will input counts, verify mail and postage, run reports, and handle invoicing and collections to support client billing. The ideal candidate has strong customer service and accounting experience, can manage multiple tasks, and communicates effectively with internal teams to ensure timely, accurate

Qualifications

• Demonstrated minimum 2 years customer service experience
• Demonstrated minimum 3 - 5 years accounting experience
• Ability to organize, prioritize and handle multiple work assignments
• Excellent verbal, written, presentation and interpersonal communications skills
• Ability to maintain high work quality with limited supervision, effectively work individually or in a team environment
• Based on operational need; must have a flexible schedule to work overtime, which may include weekends, holidays, and/or a different shift with limited or no advance notice
• Associate degree (A.A.) in Accounting or Business or two to three years related experience maintaining a computer-based record and billing system preferred
• Strong analytical and organizational skills and the ability to pay close attention to detail
• Must be able to work in a fast-paced environment with frequent interruptions and work effectively under the pressure of deadline
• Have a basic enough understanding of English to be able to understand and follow safety and other operational directions communicated in English, irrespective of their native language

Responsibilities

• Input/Import machine count information into the job process and compare with customer counts obtained from the customer count sheets
• Notify Customer Service Rep of missing count sheets
• Review machine rejected mail amounts by comparing them to the Job Order percentages specified for the job
• Run daily customer qualified reports to verify piece counts and percentage of readable mail
• Verify meter postage on a daily basis. Process the check for USPS when postage is needed
• Review daily 3600’s for USPS stamp, enter/import information into the POInTS system and maintain a file
• Capture permit postage and distribute to the appropriate job Review Job Orders for accuracy and completeness regarding postage class, postage rates, and all other billable activities
• Verify meter head balances and postage distribution to a Job Order on a daily basis
• Verify all activities on the Job Order have been identified and captured and are ready for invoice each week
• Enter all new customer information into the POInTS system for proper billing and communicate all information to corporate
• Call customers regarding collection of accounts receivable which are over 30 days and under 60 days behind in payment
• Communicate with Operations personnel daily to determine issues or problems that may have arisen or are anticipated
• Enter and retrieve information using computer systems and applications to update records, obtain information for others and respond to most questions and problems
• Administer all databases to include, but not limited to: Input and update of customer address, client meter information, USPS paperwork requirements, mail quality issues, client blast e-mail communications, and TQM compliance
• Assist in managing and building client relationship with small to medium customers by being proactive in preventing issues
• Assist in analysis and presentation to operations team as needed
• Notify management of issues or changes required to enhance and maintain client retention
• Complete special reports for clients as necessary (e.g.. client billing reports).
• Conduct customer survey phone calls to address the quality of service the client is receiving
• Handle incoming client calls and coordinate as necessary with PB staff as necessary
• Assist investigations and resolutions of customer mailing concerns arising from services provided
• Check with QC and QA for any customer mail issues and take appropriate steps to resolve
• Coordinate with staff on client start-ups, special mailings, or specific customer requests
• Assist with invoicing process for customers to ensure timeliness and accuracy through monthly review
• Call customers regarding collection of accounts receivables
• Assist with checking in visitors at the front desk
• Manage visitor access badges
• Assist with procuring office supplies
• Purchase production materials
• Manage vendor invoice payments
• Manage procurement credit card for the site
• All other duties as assigned.
• Provide back-up support in absence of others

Skills

Customer service

Accounting

Communication

Multitasking

Teamwork

Education

Associate degree in Accounting or Business

Tools

POInTS system

Billing software

Job description

Pitney Bowes is hiring a Direct Hire Full Time Client Billing Representative for our Grove City, OH facility. Shift: 10a-6p M-F; Training Shift: 7:30-4:30 M-F. Wage Range: $24.00 - $27.00 per hour.

You will input counts, verify mail and postage, run reports, and handle invoicing and collections to support client billing. The ideal candidate has strong customer service and accounting experience, can manage multiple tasks, and communicates effectively with internal teams to ensure timely, accurate