Client Banking Associate II: Growth, Impact & Service

TD Bank Group; Philadelphia (Philadelphia County); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Training & onboarding

Accommodation

Job summary

TD Bank Group in Philadelphia is seeking a Customer Service/Banking Associate to deliver everyday banking and consumer product support. You will engage clients, open and maintain accounts, and connect them with the right partners while upholding TD's risk and regulatory standards.

Ideal candidates have 1+ years in client-facing roles, strong communication, and solid organizational skills. Evening/weekend hours and training are part of the role, with opportunities for growth through TD's Total

Qualifications

• High school diploma or GED required or equivalent.
• Excellent communication skills with clients.
• Strong organizational skills and ability to multitask.
• Problem-solving abilities and attention to detail.
• Willingness to work evenings, weekends, and holidays as needed.

Responsibilities

• Orchestrates overall client experience, handling inquiries, issues, and referrals.
• Serves as hospitality ambassador and delivers high-touch client experiences.
• Creates personalized client-first interactions to build trust.
• Educates clients on banking products and digital capabilities.
• Engages clients through proactive outreach and appointment scheduling.
• Balances client needs with policy adherence and risk awareness.
• Advocates for clients with empathy and integrity.

Skills

Excellent communication

Strong organization

Problem-solving

Ability to work evenings/weekends

Education

High school diploma or GED

1+ years client-facing experience

Notary License preferred

Tools

Microsoft Office

Job description

TD Bank Group in Philadelphia is seeking a Customer Service/Banking Associate to deliver everyday banking and consumer product support. You will engage clients, open and maintain accounts, and connect them with the right partners while upholding TD's risk and regulatory standards.

Ideal candidates have 1+ years in client-facing roles, strong communication, and solid organizational skills. Evening/weekend hours and training are part of the role, with opportunities for growth through TD's Total