Client Advisor - Wynn

Brobston Group LLC; Las Vegas (NV); On-site; USD 45,000 - 70,000; Full time

Job summary

Wynn Las Vegas is seeking a Client Advisor to deliver exceptional luxury customer experiences at the flagship boutique. You will act as a brand ambassador, welcome clients, and drive sales through proactive selling and cross-selling.

You will capture and maintain client data in the CRM to nurture long-term relationships and support omni-channel initiatives. You will uphold visual merchandising and store standards, assist with stock procedures, and collaborate with other departments.

Qualifications

• Passion for selling luxury fashion and product knowledge.
• Experience building long-term client relationships and delivering high-quality service.
• Excellent communication and interpersonal skills; ability to work independently and in a team.
• Ambition, resilience, self-motivation, and a results-driven approach.
• Fluent English; additional languages are a plus.

Responsibilities

• Welcome and serve customers, providing a personalized luxury in-store experience.
• Drive sales and meet KPIs through proactive selling and cross-selling.
• Capture and maintain client data in the CRM to develop and grow relationships.
• Support omni-channel activities and collaborate with other departments.
• Maintain high visual merchandising, shop floor standards, and stock procedures.
• Handle customer complaints and liaise with the line manager when necessary.
• Contribute to store security and loss prevention efforts.

Skills

Luxury fashion

Relationship building

Communication

Teamwork

Tools

CRM software

Job description

Summary

The Client Advisor delivers exceptional luxury customer experiences and acts as a brand ambassador at the Wynn Las Vegas boutique. The role focuses on maximizing individual and team sales, nurturing long-term client relationships, and supporting omni-channel initiatives through CRM engagement.

Responsibilities

• Welcome and serve customers, providing a personalized luxury in-store experience.


• Drive sales and meet individual and team KPIs through proactive selling and cross-selling.


• Capture and maintain client data in the CRM to develop and grow relationships.


• Support omni-channel activities and collaborate with other departments.


• Maintain high visual merchandising, shop floor standards, and stock procedures.


• Handle customer complaints and liaise with the line manager when necessary.


• Contribute to store security and loss prevention efforts.

Requirements

• Passion for selling and knowledge of luxury fashion and the product category.


• Experience building long-lasting client relationships and delivering high-quality service.


• Excellent communication and interpersonal skills; ability to work independently and in a team.


• Ambition, resilience, self-motivation, and a results-driven approach.


• Fluent English required; additional languages are a plus.