Client Advisor-Rockefeller Center (Mandarin Speaker)

LVMH Group; New York (NY); Hybrid; USD 30,568 - 41,355; Part time

Job summary

LVMH Group is seeking Client Advisors in New York, NY, who will embody the Tiffany brand in every client interaction. Applicants should have experience in luxury retail or hospitality, with flexibility for non-traditional hours.

The role emphasizes deepening client relationships and achieving sales results while elevating the in-store experience. Candidates must be proficient with POS systems and must have authorization to work in the United States.

Qualifications

• Experience in retail or luxury retail, or relevant client-related experience such as hospitality.
• Proven track record in achieving sales results.
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
• Ability to work with a diverse client base.
• Proficiency with Point of Sales (POS) systems, client tracking systems, and Microsoft Outlook/email.
• Must have authorization to work in the United States or in the country where the position is based.

Responsibilities

• Client Advisors embody the Tiffany brand in every client interaction using the Tiffany touch.
• Deepen client relationships to drive lifetime loyalty and spend.
• Elevate the in-store experience by consistently delivering memorable moments to every client.

Job description

Responsibilities

Client Advisors embody the Tiffany brand in every client interaction using the Tiffany touch. They are excellent communicators and brand ambassadors, conveying their passion for Tiffany in every conversation with an entrepreneurial spirit. Developing client relationships and exceeding sales plans are central to the role.

Sales

Deepen client relationships to drive lifetime loyalty and spend. Consistently achieve or exceed monthly, quarterly, and annual store sales plans. Capture client data, cultivate new and existing client relationships, and deliver a significant portion of sales through repeat client business. Drive business through key product pillars.

Service

Elevate the in‑store experience by consistently delivering memorable moments to every client. Demonstrate passion as a Tiffany brand ambassador during every selling ceremony, using the Tiffany Touch and personal touch. Demonstrate Client Experience Behaviors identified within the TEI program and the Tiffany client experience vision. Execute best practices by optimizing hospitality and store amenities to create unique experiences and take action on TEI performance and client feedback.

Qualifications

Required Qualifications:

• Experience in retail or luxury retail, or relevant client‑related experience such as hospitality.
• Proven track record in achieving sales results.
• Flexibility to work non‑traditional hours, including days, nights, weekends and holidays.
• Ability to work with a diverse client base.
• Proficiency with Point of Sales (POS) systems, client tracking systems, and Microsoft Outlook/email.
• Must have authorization to work in the United States or in the country where the position is based.

Preferred Qualifications:

• A college/university degree.
• Graduate Gemologist degree or previous Gemological Institute of America (GIA) coursework is preferred.
• Proficiency in multiple languages.

The hiring range for this position is $22.19–$30.02 per hour, depending on candidates’ relevant skills and experience.