Client Advisor-Manhasset (Mandarin Speaker Preferred)

LVMH Group; Manhasset (NY); On-site; USD 30,568 - 41,355; Full time

Job summary

LVMH Group is seeking a passionate Client Advisor in Manhasset, New York. This role is critical as it embodies the Tiffany brand in every client interaction, focusing on building lasting relationships and delivering exceptional experiences.

The ideal candidate must have retail experience, with proven sales success, and possess strong communication skills. This position offers pay between $22.19 - $30.02, varying based on the candidate's experience and skills.

Qualifications

• Experience in retail or luxury retail or relevant client-related experience.
• Proven track record in achieving sales results.
• Must have authorization to work in the United States.

Responsibilities

• Deepen client relationships to drive loyalty and spend.
• Capture and cultivate client data.
• Deliver exceptional experiences using the Tiffany Touch.

Skills

Excellent communication skills

Sales achievement

Flexibility to work non-traditional hours

Ability to work with diverse clients

Proficiency with POS and client tracking systems

Education

College/university degree

Graduate Gemologist degree or GIA coursework

Tools

Point of Sales (POS) systems

Microsoft Outlook

Job description

Client Advisors hold the critical position of embodying the Tiffany brand in each and every client interaction, using the Tiffany touch and personal flair to make each client’s experience extraordinary. A Client Advisor is an excellent communicator and brand ambassador, whose passion for Tiffany is conveyed in every conversation, and who brings an entrepreneurial spirit to building a client‑focused business.

Sales

Deepen the relationship with our clients to drive lifetime loyalty and spend. Consistently achieve or exceed monthly, quarterly and annual store sales plan. Capture client data. Cultivate new and existing client relationships. Deliver a significant portion of sales through repeat client business. Drive business through key product pillars.

Service

Elevate the in‑store experience by consistently delivering memorable moments to every client. Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch. Demonstrate Client Experience Behaviors identified within the TEI program (Voice of Client Survey) and the Tiffany client experience vision. Execute best practices by optimizing hospitality and store amenities to create unique experiences and take action on TEI performance and client feedback.

Qualifications

Required Qualifications

• Experience in retail or luxury retail or relevant client‑related experience (e.g., hospitality).
• Proven track record in achieving sales results.
• Flexibility to work non‑traditional hours, including days, nights, weekends and holidays.
• Ability to work with a diverse client base.
• Proficiency with Point of Sales (POS) systems, client tracking systems, and Microsoft Outlook/email.
• Must have authorization to work in the United States or in the country where the position is based.

Preferred Qualifications

• A college/university degree.
• Graduate Gemologist degree or previous Gemological Institute of America (GIA) coursework is preferred.
• Proficiency in Mandarin.

The hiring range for this position ranges from $22.19 - $30.02. The rate of pay offered will be dependent upon candidates’ relevant skills and experience.