Client Advisor-Rockefeller Center

LVMH Group; New York (NY); On-site; USD 30,568 - 41,355; Full time

Job summary

LVMH Group is hiring a Client Advisor in New York City to represent Tiffany & Co., delivering outstanding service to clients. The ideal candidate will have experience in luxury retail, a proven sales track record, and the ability to build client loyalty.

This role involves working non-traditional hours, contributing to sales, and showcasing Tiffany's brand with extraordinary experiences. A college degree and Gemologist coursework are preferred. Join us in continuing Tiffany's legacy of excellence.

Qualifications

• Experience in retail or luxury retail or relevant client-related experience.
• Proven track record in achieving sales results.
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.

Responsibilities

• Embody the Tiffany brand in client interactions.
• Develop client relationships and exceed sales plans.
• Deliver memorable moments to every client.

Skills

Experience in retail or luxury retail

Proven track record in achieving sales results

Flexibility to work non-traditional hours

Ability to work with a diverse client base

Proficiency with POS systems and client tracking

Authorization to work in the United States

Education

A college/university degree

Graduate Gemologist degree or GIA course work

Tools

Point of Sales (POS) systems

Microsoft Outlook/email

Job description

Tiffany & Co... the name instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. For 175 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees build upon each day. Tiffany employees are passionate, kind and professionally committed. We hold ourselves and our co-workers to very high standards. We continually educate ourselves about new merchandise collections, cultures and the evolving luxury market. Our respect and love for the brand creates a workplace like no other.

We expect our employees to deliver the Tiffany Experience to each and every client and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design and a dedicated commitment to corporate sustainability.

Responsibilities

Client Advisors hold the critical position of embodying the Tiffany brand in each and every client interaction using the Tiffany touch; their own flair for making each client’s experience extraordinary. The Client Advisor is an excellent communicator and brand ambassador. His or her passion for Tiffany is conveyed in every conversation and an entrepreneurial spirit is prevalent in the make-up of every client advisor. Developing client relationships and exceeding sales plan is first and foremost in the Tiffany sales professional’s skill set. The love of building his/her own business by developing client relationships and exceeding sales plan is first and foremost in the Tiffany client advisor’s skill set.

Sales

Deepen the relationship with our clients to drive lifetime loyalty and spend. Consistently achieve or exceed monthly, quarterly and annual store sales plan. Capture client data. Cultivate new and existing client relationships. Deliver a significant portion of sales through repeat client business. Drive business through key product pillars.

Service

Elevate in store experience by consistently delivering memorable moments to every client. Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch; your personal touch. Demonstrate Client Experience Behaviors identified within the TEI program (Voice of Client Survey) and with Tiffany client experience vision. Execute best practices by optimizing hospitality and store amenities to create unique experiences and take action on TEI performance and client feedback.

Qualifications

• Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
• Proven track record in achieving sales results.
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
• Ability to work with a diverse client base.
• Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email.
• Must have authorization to work in the United States or in the country where the position is based.

Preferred Qualifications:

• A college/university degree.
• Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.
• Proficiency in multiple languages.

The hiring range for this position ranges from $22.19 - $30.02. The rate of pay offered will be dependent upon candidates’ relevant skills and experience.

Founded in 1837 by Charles Lewis Tiffany in New York City, Tiffany & Co. is one of the world’s most prestigious houses for jewelry and accessories. Love has been the driving force of Tiffany & Co. since its inception, uniting the jeweler’s core values of inventiveness, craft and joy in designs that endure across generations.

As a global pioneer in the art of fine jewelry, Tiffany has spent almost two centuries perfecting its craft and setting benchmarks within the industry. It is through this unwavering vow to excellence and expertise, to heritage and innovation, to optimism and possibility that Tiffany continues its legacy, creating designs that inspire people to express and celebrate the many facets of love.