Client Advisor - Oak Brook

Brobston Group LLC; Oak Brook (IL); On-site; USD 35,000 - 70,000; Full time

Job summary

Saint Laurent Oak Brook is seeking a Client Advisor to deliver exceptional, personalized service while driving sales and store KPIs. You will build a proactive client portfolio, craft tailored looks, and support the boutique team in line with Maison standards.

You will engage clients, leverage available tools, and collaborate with colleagues to maximize business opportunities and strengthen client relationships in a fast-paced luxury environment.

Qualifications

• Experience in client-facing roles, preferably in fashion or luxury hospitality.
• Passion for fashion and ability to create personalized looks.
• Entrepreneurial spirit and business mindset.
• Strong teamwork and collaborative approach.
• Comfort with digital tools and adapting to new tech.
• Able to multitask in a fast-paced environment.
• Proactive, solutions-focused, and motivated.
• Excellent English communication; additional languages a plus.

Responsibilities

• Provide outstanding client and after-sale service to all visitors and clients.
• Connect with clients, identify needs, and anticipate future requests.
• Cultivate and manage a robust client portfolio to grow business.
• Drive performance to exceed individual sales targets and KPI goals.
• Create personalized, versatile silhouettes for clients.
• Communicate professionally with clients and colleagues.
• Use sales tools and applications to optimize opportunities.
• Support front- and back-of-house teams and adhere to policies.

Skills

Client-facing experience

Fashion passion

Entrepreneurial mindset

Team player

Digital tools

Multi-tasking

Strong communication

Job description

Summary

The Client Advisor at Saint Laurent Oak Brook delivers exceptional, personalized client service while driving individual sales and store KPIs. This role focuses on building and maintaining a proactive client portfolio, creating tailored looks, and supporting the overall boutique team. The Advisor embodies the Maison standards and uses available tools to maximize business opportunities.

Responsibilities

• Provide outstanding client and after-sale service to all visitors and clients
• Connect and reconnect with clients, identify needs, and anticipate future requests
• Cultivate and manage a robust client portfolio to grow business
• Drive performance to exceed individual sales targets and KPI goals
• Create personalized, versatile, and timeless silhouettes for clients
• Communicate professionally and transparently with clients and colleagues
• Use sales tools and applications effectively to optimize business opportunities
• Support front- and back-of-house teams and adhere to company policies and procedures

Requirements

• Preferred experience in client-facing roles in fashion, accessories, customer service, or luxury hospitality
• Passion for fashion and ability to create personalized looks
• Business mindset with an entrepreneurial spirit
• Strong team orientation and collaborative approach
• Comfortable using digital tools and quick to adapt to new technology
• Able to work in a fast-paced environment, multitask, and prioritize
• Proactive, motivated, and solutions-focused
• Excellent written and verbal communication skills in English and local language; additional languages preferred