Client Advisor - Tampa

LVMH Group; Tampa (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

LVMH Group is seeking a Client Advisor in Tampa, Florida to embody the Tiffany brand in each client interaction. This role involves building strong client relationships, achieving sales targets, and delivering exceptional client experiences that reflect the Tiffany standard.

Candidates should have retail or luxury experience, excellent communication skills, and the flexibility to work varied hours. A degree in a relevant field and previous gemological training is a plus.

Qualifications

• Experience in retail or luxury retail or related client experience.
• Proven track record in achieving sales results.
• Flexibility to work non-traditional hours.
• Ability to work with a diverse client base.
• Proficiency with POS systems and client tracking systems.

Responsibilities

• Embodies the Tiffany brand in client interactions.
• Drives sales through building client relationships.
• Elevates in-store experience for clients.
• Delivers memorable moments during client engagements.

Skills

Retail experience

Sales achievement

Client relationship management

Communication skills

Flexibility in hours

Proficiency with POS systems

Education

College/university degree

Graduate Gemologist degree/GIA coursework

Tools

Point of Sale systems

Microsoft Outlook

Job description

Responsibilities

Client Advisors hold the critical position of embodying the Tiffany brand in each and every client interaction using the Tiffany touch; their own flair for making each client’s experience extraordinary. The Client Advisor is an excellent communicator and brand ambassador. His or her passion for Tiffany is conveyed in every conversation and an entrepreneurial spirit is prevalent in the make-up of every Client Advisor. Developing client relationships and exceeding sales plan is first and foremost in the Tiffany Client Advisor’s skill set. The love of building his/her own business by developing client relationships and exceeding sales plan is first and foremost in the Tiffany Client Advisor’s skill set.

Sales: Deepen the relationship with our clients to drive lifetime loyalty and spend. Consistently achieve or exceed monthly, quarterly and annual store sales plan. Capture client data. Cultivate new and existing client relationships. Deliver a significant portion of sales through repeat client business. Drive business through key product pillars.

Service: Elevate in store experience by consistently delivering memorable moments to every client. Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch; your personal touch. Demonstrate Client Experience Behaviors identified within the TEI program (Voice of Client Survey) and with Tiffany client experience vision. Execute best practices by optimizing hospitality and store amenities to create unique experiences and take action on TEI performance and client feedback.

Required Qualifications

• Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
• Proven track record in achieving sales results.
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
• Ability to work with a diverse client base.
• Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email.
• Must have authorization to work in the United States or in the country where the position is based.

Preferred Qualifications

• A college/university degree.
• Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.