Client Advisor, Hawaii - Waikiki

Rimowa GmbH; Honolulu (HI); Sur place; USD 25 000 - 39 000; Plein temps

Résumé du poste

RIMOWA seeks a Client Advisor to provide exceptional service in our Honolulu luxury boutique. You will drive sales through deep product knowledge, cultivate lasting client relationships, and embody the brand's heritage and craftsmanship.

Responsibilities include achieving sales goals, managing a personalized client book, coordinating appointments and events, and maintaining pristine store presentation with a meticulous, white-glove approach.

Qualifications

• Experience in premium or luxury retail environments.
• Established luxury client books are highly desirable.
• Impeccable presentation and professional communication.
• Strong problem-solving and attention to detail.
• Flexibility to work evenings, weekends, and holidays.
• Able to lift and handle items up to 20 lbs.
• Multilingual abilities are a plus.

Responsabilités

• Drive sales through exceptional client service and product knowledge.
• Cultivate a loyal client portfolio with personalized engagement and events.
• Serve as a brand ambassador, representing RIMOWA's heritage and craftsmanship.
• Maintain a polished store environment and coordinate seamless post-purchase service.

Connaissances

Luxury retail

Clienteling

Professional appearance

Communication skills

Multilingual

Description du poste

RIMOWA is seeking a highly accomplished and passionate Client Advisor. The Client Advisor is responsible for driving sales through exceptional client service, strong product knowledge, and deep understanding of the luxury retail environment. This role focuses on building lasting client relationships, delivering an outstanding in‑store experience, and contributing to the overall success of RIMOWA while serving as a true brand ambassador.

JOB RESPONSIBILTIES:

• Consistently achieve and surpass individual sales objectives, directly contributing to the store's overall commercial success and prestige.
• Serve as a true brand ambassador, conveying RIMOWA's storied heritage, iconic designs, engineering, and uncompromising craftsmanship.
• Curate and cultivate an exclusive and loyal client portfolio, building enduring relationships and driving sustained repeat business through personalized engagement, client appointments, and events.
• Actively support and inspire colleagues, fostering a sophisticated, collaborative, and high-performance sales environment.

Customer Service

• Embody the RIMOWA brand ethos at all times, presenting yourself with impeccable professionalism.
• Deliver a seamless, white-glove post‑purchase experience by meticulously managing client follow‑ups, repairs, and service requests with discretion and care.
• Anticipate client needs through an intimate knowledge of the brand's history, new product launches, and the competitive luxury landscape.
• Create memorable, elevated moments for every client, ensuring each interaction reflects the refinement synonymous with RIMOWA.

Operations

• Execute all POS transactions with precision and efficiency.
• Confidently open and close the store register in full compliance with company policies.
• Participate proactively in inventory management while upholding the highest standards of loss prevention.
• Maintain exceptional visual merchandising, ensuring the store consistently reflects a polished, luxurious, and inviting aesthetic.
• Always uphold immaculate store presentation and operational readiness.

PROFILE:

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• Proven success in a premium or luxury retail environment
• Demonstrated expertise in developing, nurturing, and retaining a discerning clientele; an established luxury client book is highly desirable.
• Impeccable personal presentation with exceptional communication skills
• Strong problem‑solving capabilities, a refined attention to detail.
• A deep appreciation for luxury craftsmanship, travel and elevated lifestyles.
• Flexible availability, including evenings, weekends, and holidays.
• Able to regularly lift and handle Items up to 20 lbs.
• Multilingual In Spanish, French, Portuguese, and/or Mandarin a plus.