Client Advisor - Beverly Hills

Berluti; Beverly Hills (CA); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Bonus & commission

Medical insurance

Dental insurance

Vision insurance

Short/Long-term disability

Paid time off

Employee discount

Retirement plans

Job summary

Berluti USA, a member of the LVMH group, seeks a full-time Retail Client Advisor in Costa Mesa (South Coast Plaza). You will act as brand ambassador, deliver exceptional service, and build a local and international client book while maintaining Berluti’s premium standards.

The role offers an hourly wage of USD 27.00–29.00, plus bonus and commission, with a comprehensive benefits package including medical, dental, vision, disability coverage, paid time off, employee discounts, and

Qualifications

• At least 3 years of retail sales and client service experience.
• Fluency in English is a must; speaking a second language is a plus.

Responsibilities

• Meet individual store sales targets.
• Incorporate product knowledge and brand history in the selling ceremony to maximize sales and loyalty.
• Capture customer information for the database.
• Build and expand a client book; address client inquiries and follow up.

Skills

Retail sales

Client service

Fluent English

Job description

Berluti, the only men's Maison in the LVMH Group, was born in Paris in 1895 and has grown through four successive generations of the Berluti family, cultivating the art of excellence and craftsmanship in shoes, while developing a passion for leather and patina.

In 2005, the Maison launched its leather goods collection and, in 2011, a ready-to-wear collection.

Today, the collections of clothing and shoes, both made-to-measure and ready-to-wear, and a wide range of accessories offer an innovative lifestyle while keeping the Berluti spirit.

Berluti USA has an exciting opportunity for a full-time Retail Client Advisor based in Costa Mesa, South Coast Plaza. The Client Advisor is crucial to the success of the business by acting as a brand ambassador and the direct link between the Berluti brand and its’ customers. Ensuring the highest level of customer service, you will uphold quality standards through an exceptional selling ceremony. You will develop a local and international client book with the ability to recruit and develop top clients.

Job responsibilities

Essential Duties and Responsibilities

• Meet individual and store targets sales targets
• Incorporate product knowledge, brand information and history in the selling ceremony with the end result of maximizing sales and building client loyalty
• Capture all relevant customer information for entry in the database
• Build and expand a client book; follow-through with client concerns, inquiries; maintain customer correspondence to build clientele, improve relationships and drive business.
• Follow up with any shipping, alterations, repairs or other matters related to clients
• Assist in visual merchandising, general housekeeping and the maintenance of the store image
• Support shipping, receiving and inventory control as required

Profile

We are eager to speak to individuals who have at least 3 years of retail sales and client service experience, preferably in a luxury consumer goods environment. The ideal candidate will have a strong drive for business results with a passion for creativity, fashion and the Berluti brand. This individual will have the ability to develop strong and lasting relationships with people through communication, organization and follow-through skills. Fluency in English is a must and speaking a second language is a plus.

The appointed candidate will be offered an hourly rate in the range of USD $27.00-$29.00 plus the opportunity for a bonus and commission, a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks and two retirement plans both with employer contributions

Additional information

Berluti is proud to be an equal opportunity employer. We celebrate and welcome diversity and are committed to creating an inclusive environment.

Please see our Privacy Policy for information on the personal information we collect from job applicants, how we use it, and your rights with respect to this information.

Berluti has been making shoes for the elegant man since it was founded. The Duke of Windsor, Jean Cocteau, Andy Warhol… The greatest clients walked through the House’s doors, each one passionate about and captivated by the timeless elegance of these exceptional shoes, elevated to the rank of works of art. Offbeat classicism and technical virtuosity are keynotes of the House, while its character remains the same. Its story began at the end of the 19th century, when a young 30-year-old Italian brought his creative energy to Paris in order to practice his craft as a master shoemaker. He named his first model, a lace-up shoe, after himself, Alessandro, and the House took his surname, Berluti. Since then, every generation of the House has cultivated exceptional savoir-faire in the mastery of form and working with leather and patinas. The result is models that are incomparably elegant and comfortable. But more than simply a prestigious shoemaker, Berluti has always represented a certain art de vivre. Naturally, new areas of expression have been explored: leather goods in 2005, and in 2011 a ready-to-wear line was launched.