Store Supervisor - South Coast Plaza

LVMH; Beverly Hills (CA); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Disability (short/long-term)

Paid time off

Employee discount

Job summary

Berluti in Beverly Hills is seeking a Store Supervisor to lead daily store operations, manage the team, and deliver an exceptional customer experience. The role requires deep product knowledge, leadership, and CRM-savvy to drive sales and customer loyalty.

The successful candidate will partner with Store Management and US HQ to execute brand initiatives, nurture talent, and uphold Berluti’s luxury standards in service, presentation, and results.

Qualifications

• Extensive experience in sales within luxury fashion.
• Strong leadership and team management skills.
• Excellent product knowledge and trend awareness.
• CRM expertise and ability to drive customer loyalty.
• Proficient in computer tools.

Responsibilities

• Assist with supervising and developing store activity and performance under store management guidance.
• Monitor weekly and monthly KPIs for sales and staff performance, as well as CRM KPIs.
• Maximize potential across product categories by leveraging resources (VM, training, CRM, events).
• Identify opportunities with US headquarters teams and Store Manager to share best practices.
• Ensure excellence in customer service and promote customer loyalty to meet targets.
• Be an expert in products and industry trends; support initiatives to drive business.
• Onboarding new recruits and contributing to team development and training.

Skills

Brand ambassador

Leadership

Product knowledge

CRM expertise

Communication skills

Team development

Tools

CRM software

Job description

Berluti, the only men's Maison in the LVMH Group, was born in Paris in 1895 and has grown through four successive generations of the Berluti family, cultivating the art of excellence and craftsmanship in shoes, while developing a passion for leather and patina.

In 2005, the Maison launched its leather goods collection and, in 2011, a ready-to-wear collection.

Today, the collections of clothing and shoes, both made-to-measure and ready-to-wear, and a wide range of accessories offer an innovative lifestyle while keeping the Berluti spirit.

Berluti is currently looking for a Store Supervisor (M/W) based in our South Coast Store.

Reporting directly to the Store Manager, the Supervisor will support the store manager in the day-to-day management of the business ensuring an exceptional customer experience. They play a key role in the store, motivating and inspiring the team to achieve productivity and sales goals. They must embody the role of Ambassador of the Brand and must be reliable, disciplined, autonomous, and proactive. They must also possess good leadership skills, product knowledge, and CRM expertise.

Job responsibilities

BUSINESS AND CLIENT DEVELOPMENT:

• Assist with supervising and developing the store's activity and performance under the guidance of store management by cultivating a comprehensive and strategic understanding of the business.
• Monitor weekly and monthly KPIs for store sales and staff performance as well as CRM KPIs.
• Maximize potential across all product categories offered in-store by leveraging all available resources (VM, training, CRM, events...) and promoting synergies between categories.
• Work in partnership with the US headquarters teams and Store Manager to identify key opportunities and best practices for the store.
• Ensure excellence in customer service and promote customer loyalty to ensure quantitative and qualitative targets are met.
• Be an expert in products as well as understand industry trends.
• Support store manager with initiatives and ideas to drive business

TEAM LEADERSHIP AND MANAGEMENT:

• Animate morning briefs with the guidance of the Store Manager, ensuring key messages and priorities are clearly communicated.
• Support in promoting the spirit of Brand through effective communication with the team. Communicate & embody strategic vision, goals, projects & initiatives making sure team consistently displays values & behaviors of Brand.
• Engage sales team by sharing best practices and by providing spot coaching on the floor to support real-time development.
• In collaboration with the Store Manager, participate in onboarding new recruits, support team development and training (individually and collectively), and contribute to monitoring team performance through development plans.
• In partnership with the Store Manager, create a favorable work environment that is positive and inclusive; empower teams while encouraging innovative solutions.
• Work diligently with energy & creativity maximizing opportunities to progress brand objectives.

OPERATIONS:

• Ensure operational procedures are communicated understood & implemented especially concerning transactions inventories transfers etc.
• Retail excellence: Organize and contribute to stock management ensuring respect for visual merchandising.
• To ensure that the boutique's image and the care given to products comply with the House's guidelines, and to secure the commitment of the teams in this respect.

Profile

PROFILE :

• Passionate about Luxury and Retail.
• Brand Ambassador
• Solid knowledge of products, trends, and sales techniques.
• Extensive experience in sales within the fashion and luxury goods sector.
• Leadership skills with an ability to work as a team in a cross-functional manner.
• Service oriented, initiative-taking abilities, commercial proposal strength while respecting the values of the Brand.
• Excellent communication skills and high team spirit.
• Talent for management, coaching, and team development.
• Proficient in computer tools.
• Evolving profile.

The appointed candidate will be offered an annual base salary in the range of USD $35,00 - $36,00 hourly plus the opportunity for a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks and two retirement plans both with employer contributions

Additional information

Type : Permanent contract

Berluti is proud to be an equal opportunity employer. We celebrate and welcome diversity and are committed to creating an inclusive environment.

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Berluti has been making shoes for the elegant man since it was founded. The Duke of Windsor, Jean Cocteau, Andy Warhol… The greatest clients walked through the House’s doors, each one passionate about and captivated by the timeless elegance of these exceptional shoes, elevated to the rank of works of art. Offbeat classicism and technical virtuosity are keynotes of the House, while its character remains the same. Its story began at the end of the 19th century, when a young 30-year-old Italian brought his creative energy to Paris in order to practice his craft as a master shoemaker. He named his first model, a lace-up shoe, after himself, Alessandro, and the House took his surname, Berluti. Since then, every generation of the House has cultivated exceptional savoir-faire in the mastery of form and working with leather and patinas. The result is models that are incomparably elegant and comfortable. But more than simply a prestigious shoemaker, Berluti has always represented a certain art de vivre. Naturally, new areas of expression have been explored: leather goods in 2005, and in 2011 a ready-to-wear line was launched.

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