Senior Client Advisor - Beverly Center

Salvatore Ferragamo; Los Angeles (CA); On-site; USD 28,000 - 29,000; Full time

Job summary

Salvatore Ferragamo USA Inc. at Beverly Center in Los Angeles is seeking a Senior Client Advisor to deliver exceptional, personalized service and cultivate long-term client relationships.

You will drive sales through a crafted, CRM-driven experience and mentor teammates to uphold brand standards. The role requires strong luxury retail experience, storytelling ability, inventory awareness, and excellent English communication.

Qualifications

• Luxury retail experience and passion for style.
• Ability to build authentic relationships with high-end clients.
• Proficient in storytelling and asking engaging questions.
• Knowledge of inventory tracking and stock organization.
• Good English; second language a plus.

Responsibilities

• Demonstrate active leadership on the selling floor to meet sales targets.
• Collaborate with peers to drive results and foster teamwork.
• Maintain stock of designated area on selling floor and in stock room.
• Transform client experiences into memorable moments with personalized service.
• Capture customer data in CRM to nurture client relationships.

Skills

Luxury retail experience

Storytelling

Client relationships

Inventory tracking

English proficiency

Second language preferred

Tools

CRM systems

Job description

OUR HERITAGE AND PASSION TO EMPOWER YOUR TALENT AND CREATIVITY

Salvatore Ferragamo S.p.A. is the parent Company of the Salvatore Ferragamo Group, one of the world's leaders in the luxury industry and whose origins date back to 1927.

Under the creative direction of Maximilian Davis, FERRAGAMO is re-envisioning it’s Italian house by providing a bold new cool perspective on elegance and luxury. From the uniqueness and exclusivity of our creations, along with the perfect blend of style, creativity and innovation enriched by the quality and superior craftsmanship of the 'Made in Italy' tradition, we continue to be household for all leather goods and ready to wear.

With over 4,200 employees and a network of 650 mono-brand stores, the Ferragamo Group operates in Italy and worldwide through companies that allow it to be a leader in the European, American, and Asian markets. In the United States, the Company operates over fifty of its own retail stores and distributes its products through high end wholesale distribution channels.

We are currently looking for a Senior Client Advisor at our Beverly Center location.

The Senior Client Advisor provides excellent and specialized customer service by creating emotionally enriched relationships with clients; developing and nurturing meaningful and loyal client relationships thorough personal connections and CRM initiatives; manages and drives sales by understanding client desires and creating a hand-crafted experience for the client to achieve the best sales performance; builds and maintains relationships with fellow advisors by instilling a sense of belonging and a positive, forward thinking mindset ; is a mentor to the team by proactively offering insights, reflections and experiences to your colleagues.

The Responsibilities

Inclusive Leadership

Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results.

Collaboration

• Collaborate with peers to drive results and pave the way for the team through authenticity, empathy, and best practices
• Actively creates a positive work environment through teamwork and collaboration.
• Assist operations team by maintaining stock of designated area on selling floor and in stock room

Customer Centricity

• Transform each client experience into magical moments by creating a hand-crafted experience and engage in the selling ceremony.
• Cultivate a long-term authentic bond with clients through personalized connection by making them feel the experience is truly about them.
• Play an active role on the selling floor, and take action to ensure a memorable client experience, putting the client at the center of every decision. Demonstrate expert styling and brand knowledge.
• Promote cross selling to increase UPT sales metrics.
• Capture customer data in the company’s CRM database to connect with clients to maintain and develop relationships.

Agility

• Thinking innovatively about how we can improve and generate new ways of creating tangible value and magic for the client.
• Sales—in person, telephone, email, etc.— which includes having the physical ability to wait on customers and fit them properly with shoes and ready to wear.
• Clearly understand company set KPI’s and exhibits the ability to identify strategies to enhance performance standards.
• Takes an aggregate approach to identify and recommend merchandise across all channels.

The Qualifications

• A caring and intuitive Senior Client Advisor with a passion for style
• Acting and thinking first of the client and their experience, having an in-depth knowledge of the desires, needs and expectations of luxury clients.
• Being a master of storytelling and the art of asking engaging questions.
• Computer knowledge to track inventory.
• Proficient English language skills; knowledge of second language preferred.
• Previous retail sales experience preferred, luxury retail experience a plus.
• Strong interpersonal and communication skills; ability to read, write, and interpret instructional documents. Ability to effectively communicate with customers, peers, and management. Ability to communicate on the telephone with proper etiquette.
• Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision.

Schedule

• Regular and reliable attendance, normally 5-days a week
• Full time schedule (37.5 hours)
• Required to work a variety of hours, which may include mornings, evenings, and weekends, based on store needs

Equal Employment Opportunity Statement

Ferragamo USA Inc. and its subsidiaries is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual’s age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability, or membership in any other protected class under applicable law.

Disability Accommodation

Ferragamo is committed to providing reasonable accommodation to applicants and employees with disabilities. Please tell us if you require reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Compensation: 20 to 21 (USD) Hourly