Operations & Sales Support (W/M) - Beverly Hills (Short-Term Contract)

LVMH; Beverly (MA); On-site; USD 34,000 - 37,000; Part time

Benefits offered by this job

Bonus potential

Commission

Medical

Dental

Vision

Disability insurance

Paid time off

Employee discount

Two retirement plans

Job summary

Berluti in Beverly Hills is seeking an Operations & Sales Support Advisor for a short-term contract to ensure precise inventory handling and seamless store operations. You will work closely with the Store Manager and team to maintain stock integrity and support client service.

The role involves receiving, processing, transfers, packing, and coordination of e-commerce shipments, with a focus on accuracy and efficiency in a luxury environment.

Qualifications

• 1-3 years in retail stock or similar operations, preferably luxury.
• Proficient with Excel; knowledge of Cegid inventory is a plus.
• Familiar with online shipping platforms (UPS, DHL).

Responsibilities

• Inventory management and logistics for receiving, transfers, and stock maintenance.
• Process e-commerce requests and prepare items for transfer or return to warehouses.
• Support shipments, packing, verification, and documentation.

Skills

Retail stock management

Inventory systems

Microsoft Excel

Shipping platforms

Tools

Cegid inventory

UPS/DHL platforms

Job description

Operations & Sales Support (W/M) - Beverly Hills (Short-Term Contract)

Berluti, the only men's Maison in the LVMH Group, was born in Paris in 1895 and has grown through four successive generations of the Berluti family, cultivating the art of excellence and craftsmanship in shoes, while developing a passion for leather and patina.

In 2005, the Maison launched its leather goods collection and, in 2011, a ready-to-wear collection.

Today, the collections of clothing and shoes, both made-to-measure and ready-to-wear, and a wide range of accessories offer an innovative lifestyle while keeping the Berluti spirit.

We are seeking a dedicated and meticulous Short-term Operations and Sales Support Advisor for our Beverly Hills store to ensure the seamless flow and impeccable organization of our boutique inventory, contributing to an exceptional client experience.

The Operations & Sales Support Advisor plays a crucial supporting role in the efficient management of all store inventory. Working closely with the Store Manager/Operations Manager and the wider retail team, this individual is responsible for the precise handling, organization, and documentation of all products, ensuring that the boutique's operational backbone remains strong and responsive to client needs.

Job responsibilities

INVENTORY MANAGEMENT & LOGISTICS:

• Receiving & Processing: Accurately receive, check, and process incoming merchandise, ensuring proper physical placement into stock upon delivery.
• Returns & Transfers: Assist in the preparation and packing of stock goods for return to the US Warehouse, Berluti France Warehouse, inter-store transfers, and inter-store rebalances, ensuring correct documentation.
• Stock Maintenance: Maintain the impeccable presentation and organization of all stock areas, including tidying, redoing labels, and ensuring efficient storage. Actively check for and report any negative stock discrepancies.
• Shipment Support: Collaborate with the Stock Manager and couriers to ensure smooth and timely inbound and outbound shipment flows.
• E-commerce Support: Assist with tasks related to e-commerce requests, such as preparing items for transfer and validating pickings.
• Repairs & After Sales: Assist in the processing and tracking of items for repair or after-sales service, ensuring proper documentation and timely dispatch/receipt. Proactively search for lapsed services and communicate with client advisors/sales staff.

ECOMMERCE FULFILLMENT & OPERATIONS:

• Picking: Ensuring the accurate picking of products from our US boutiques in compliance with boutique procedures and Berluti’s quality standards.
• Packing: Prepare e-commerce orders for dispatch, adhering to brand standards for presentation and packaging.
• Verification: Validate picking lists against physical inventory to ensure order accuracy.
• Processing: Process e-commerce returns, ensuring items are inspected, re-stocked, or directed for repair/quality control as per established procedures.
• Coordination: Coordinate with online shipping platforms (e.g., UPS) for timely dispatch and tracking of e-commerce orders.

QUALITY CONTROL & SHIPMENTS:

• Quality Returns: Help prepare product shipments to repair center (NY/France) for quality returns, following established procedures.
• Client Shipments: Carefully pack, check, and complete client shipments in accordance with Berluti standards.

SUPPLY MANAGEMENT:

• Receiving Supplies: Receive and properly store various operational supplies (e.g., packaging, stationery, coffee, etc.).
• Stock Levels: Actively contribute to monitoring and maintaining adequate stock levels of all required supplies, packaging inventory, and report needs to Management.

INVENTORIES & DOCUMENTATION:

• Stock Counts: Participate in monthly rotating inventories and yearly full stock counts, including preparation, scanning, tidying, and physical counting. Report on discrepancies to management.
• Documentation: Ensure all inventory-related documentation is accurately maintained and organized, supporting audit readiness.

SALES SUPPORT RESPONSIBILITIES:

• Floor Coverage: Provide occasional floor coverage during peak periods or when the sales team is short-staffed, assisting with client interactions and maintaining store presentation as needed.
• Sales Support: Assist sales team with running merchandise and beverage service.

Profile

Skills & Qualifications:

• 1-3 years of experience in retail stock or a similar operations role, preferably within a luxury retail environment.
• Comfortable with basic IT tools and inventory systems, including Microsoft Excel; knowledge of the Cegid inventory application is a plus.
• Familiarity and practical experience with online shipping platforms (e.g., UPS, DHL)
• Strong attention to detail and a commitment to accuracy.
• Ability to work effectively both independently and as part of a team.
• Proactive, organized, and capable of managing multiple tasks efficiently.
• Understanding of luxury product handling and care.
• A strong sense of responsibility and integrity.

The appointed candidate will be offered an hourly rate in the range of USD $25.00-$27.00 plus the opportunity for a bonus and commission.

a comprehensive benefits package including:

• medical
• dental
• vision
• short and long-term disability
• various paid time off programs
• employee discount/perks
• two retirement plans both with employer contributions

Additional information

Berluti is proud to be an equal opportunity employer. We celebrate and welcome diversity and are committed to creating an inclusive environment.

Please see our Privacy Policy for information on the personal information we collect from job applicants, how we use it, and your rights with respect to this information.

Berluti has been making shoes for the elegant man since it was founded. The Duke of Windsor, Jean Cocteau, Andy Warhol… The greatest clients walked through the House’s doors, each one passionate about and captivated by the timeless elegance of these exceptional shoes, elevated to the rank of works of art. Offbeat classicism and technical virtuosity are keynotes of the House, while its character remains the same. Its story began at the end of the 19th century, when a young 30-year-old Italian brought his creative energy to Paris in order to practice his craft as a master shoemaker. He named his first model, a lace-up shoe, after himself, Alessandro, and the House took his surname, Berluti. Since then, every generation of the House has cultivated exceptional savoir-faire in the mastery of form and working with leather and patinas. The result is models that are incomparably elegant and comfortable. But more than simply a prestigious shoemaker, Berluti has always represented a certain art de vivre. Naturally, new areas of expression have been explored: leather goods in 2005, and in 2011 a ready-to-wear line was launched.