Client Advisor

Dormont Manufacturing Co; Short Hills (NJ); On-site; USD 46,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision programs

401(k) with employer match

Paid time off

Job summary

Richemont, a leader in the luxury sector, operates boutiques that showcase watches, jewelry, and high-end accessories. The role focuses on delivering personalized client experiences, managing client relationships, and driving sales while upholding brand standards and visual merchandising.

Candidates should have 3-5 years in sales or hospitality, be fluent in English, and comfortable with video chat tools. The position emphasizes teamwork, proactive prospecting, and exemplary etiquette in a

Qualifications

• 3-5 years of experience in sales or hospitality.
• Fluent in English.
• Comfortable with video chat software.

Responsibilities

• Host clients and stakeholders to provide a personalized customer experience.
• Acknowledge sales of watches and services and support turnover targets.
• Identify sales opportunities inside and outside boutique environments.
• Develop and maintain client relationships through CRM and clienteling activities.
• Deliver outstanding client service and represent the brand in and outside the boutique.

Skills

Clienteling

CRM management

Sales

Excellent communication

Team player

Luxury service

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories.Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them.At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

Responsibilities

• Hosting clients and other stakeholders with the ability to provide personalized customer experience
• Acknowledge selling of watches, accessories and services as main task and exceeds turnover targets set by the Boutique Manager
• Identify and/or create sales opportunities inside and outside boutique environment to activate network to recruit prospects and clients
• Find ever new and creative means to exceed client’s expectations
• Establish strong personal relationships with clients from different backgrounds.
• Support these relationships through constant focus and attention on CRM. Develop and maintain client database and manage clienteling activities on a day to day basis.
• Handle customer service requests and respective processes.
• Know IWC’s history, products and partnerships as well as the watch and luxury industries.
• Deliver outstanding client service and treatment to make a clear difference vs. competition.
• Act as a brand ambassador in and out of the boutique.
• Organize and execute all operational tasks in detail and with care.
• Maintain the boutique according to global IWC visual merchandising standards.
• Be part of a boutique team and support the overall organization of the boutique with a strong team approach.
• Take on a championship role (Visual Merchandising, Operations, Customer Service, CRM etc) to participate to the boutique administration and elevate the BTQ KPI.

Qualifications

Education

• 3-5 years of experience in sales or hospitality
• Applicants with background in Sales or Hospitality preferred

Technical Skills/Abilities

• Fluent in English
• Comfortable with Video chat softwares

Personal Skills

• Strong Team player mindset
• Excellent communicator with ability to develop strong networks
• Curious and resourceful. Able to work independently on creating sales leads.
• Result-oriented and driven
• Strong selling skills
• Accountable and reliable
• Able to handle large diversity of tasks in a timely manner, very organized and disciplined
• High emotional intelligence and general education
• Perfect understanding of client satisfaction and luxury experience and strong sense for etiquette and human behavior
• Able to adapt approach individually to respective client
• Open and outgoing personality
• Demonstrate eagerness and enthusiasm to learn and grow
• Creative, curious and versatile with good interpersonal competences and empathetic
• Has perfect manners and can maintain a conversation elegantly

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer – United States

• Medical, dental, and vision programs.
• Health savings and flexible spending accounts are also available.
• Income protection solutions including life insurance, disability benefits, and 401(k) with employer match.
• Paid time off, a wellness reimbursement benefit, and access to the employee assistance program.
• Volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $22 - $25

Salary will be determined based on relevant skills and experience.

#Richemont #WeCraftTheFuture