Assistant Boutique Manager

Jaeger-LeCoultre; Beverly Hills (CA); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Medical & dental benefits

401(k) with employer match

Paid time off

Volunteer days off

Job summary

Richemont seeks an Assistant Boutique Manager to help drive daily boutique operations, sales and client relations in a luxury setting. Lead a motivated team, uphold exceptional service, and support revenue growth through strategic coaching and client development.

You will train staff on brand history, product knowledge, and policies while ensuring KPI attainment and seamless store performance. A dynamic, guest-focused professional thrives here.

Qualifications

• 5–7 years of management experience, preferably in luxury retail.
• Strong critical thinking and solution-oriented mindset.
• Team player with the ability to collaborate in a dynamic group.
• Autonomous with excellent interpersonal skills.
• Flexible and adaptable to changing responsibilities.
• Excellent communication; foreign language skills are a plus.
• Proficiency in MS Office; SAP experience is preferred.
• Willingness to work days, nights, weekends, and holidays.

Responsibilities

• Motivate and direct the team to meet or exceed sales targets.
• Maintain exceptional customer service on the selling floor.
• Train and coach staff on Maison history, policies and product knowledge.
• Supervise boutique operations and payroll/commissions adherence.
• Develop new client relationships and manage VIP accounts.
• Utilize CRM tools to track client journeys.
• Travel with clients to events and factory visits when appropriate.
• Ensure KPI targets are met and provide regular feedback.
• Foster community relations and engage with local business centers.

Skills

Management

Critical thinking

Team player

Autonomous

Flexibility

Communication

Foreign language

MS Office

SAP

Tools

SAP

MS Office

Job description

THE WATCHMAKER OF WATCHMAKERS

Since 1833, driven by an unquenchable thirst for innovation and creativity, and inspired by the peaceful natural surroundings of its home in the Vallée de Joux, Jaeger-LeCoultre has been distinguished by its mastery of complications and the precision of its mechanisms. Known as the Watchmaker of Watchmakers, the Manufacture has expressed its relentlessly inventive spirit through the creation of more than 1,300 different calibres and the award of more than 400 patents. Harnessing 190 years of accumulated expertise, La Grande Maison's watchmakers design, produce, finish and ornament the most advanced and precise mechanisms, blending passion with centuries-old savoir-faire, linking the past to the future, timeless but always up with the times. With 180 skills brought together under one roof, the Manufacture creates fine timepieces that combine technical ingenuity with aesthetic beauty and a distinctively understated sophistication.

HOW WILL YOU MAKE AN IMPACT?

The Assistant Boutique Manager is responsible for assisting the Boutique Manager in the day to day operations of the boutique with a focus of motivating and directing the team to provide exceptional service while reaching or exceeding its sales targets.

Motivate and support retail initiatives to generate revenue and hit sales targets

• Help the Boutique Manager by participating and leading all activity that will improve sales to Prospects, Repeat and VIP clients.
• Responsible for setting the tone on the selling floor and significantly contributing to all sales and sales assists
• Set the tone for Exceptional Customer Service

Support to manage the Boutique Team

• Support Boutique Manger in assessing the needs of the team
• Help to train and guide the team regarding Maison History, RNA policies and procedures and Product Knowledge
• Schedule the team to ensure proper coverage, according to needs of the business
• Help to guide the team in ensuring KPI's are met
• Help to guide and motivate the team to reach their goals
• Provide regular performance feedback, coaching the team, and helping drive accountability and development.
• Ability to lead the boutique and ensure continuity of the business in the Boutique Manager's absence.
• Help boutique manager to ensure that payroll and commissions are completed on time and follow company guidelines

Support to Manage and Ensure the Proper Operations of the Boutique

• Help to supervise the safety and wellbeing of the team, clients and product by following all RNA safety and security guidelines
• Follow all Finance guidelines in accordance with RNA procedures and policies and ensures that the team is doing the same
• Comply with requests for reporting as required
• Manage and ensure all VM policies and procedures are followed in accordance with HQ and VM manager requests and guidelines

Responsible for Continuous Client Acquisition and Client Development

• Ensure that associates are continuing to develop new relationships and hitting their KPI's for client acquisition and client development.
• Ability to analyze individual and boutique performance, identify business opportunities and support appropriate action plans.
• Maintain VIP relationships and works with corporate to help build and engender these clients
• Develop loyalty by taking the client through our customer journeys
• Work with associates ensuring that they are using the CRM tools at their disposal
• Travel with clients to events and trips to the manufacture when appropriate
• Ensure that daily/weekly/monthly activations are being completed

Develops and Maintains Relationships with the Community and with the Boutique's Business Centers

• The Assistant Boutique Manager should help to engender good relationships within the community
• Provide feedback regarding competition and an understanding of traffic

WHAT ABOUT YOU?

• 5-7 years of management, preferred in luxury retail.
• Exhibits critical thinking skills and is strong in solution oriented.
• Having a "team player" spirit and the ability to work well within a group/team dynamic.
• Autonomous and with excellent interpersonal skills.
• Must be flexible to change and adaptiveness in work responsibilities.
• Excellent communication skills and other foreign language is highy appreciated.
• Proficiency with MS Office software required, proficiency with SAP preferred.
• Availability and flexibility to work: days, nights, weekends, holidays, store openings and closings, to meet the needs of the business.

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $75,000 - $80,000

Salary will be determined based on relevant skills and experience.