Client Advisor

Cullen Jewellery; Houston (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Employee Assistance Program

Staff and family discounts

Team events and wellbeing programs

Paid volunteer leave and charitable-s/

Sponsorship of a child in SEA/Africa

Job summary

Cullen Jewellery in Houston is seeking a Client Advisor for a full-time, permanent position in our showroom. You will provide bespoke consultations in person or online, helping clients discover or design dream pieces.

The role follows a Tuesday–Saturday roster, with opportunities to engage clients and showcase our ethical jewellery practices. Join a digital-first, sustainability-focused brand that blends traditional craftsmanship with modern technology.

Qualifications

• Proven experience in sales or customer service in premium jewellery/retail.
• High attention to detail and commitment to exceptional client experiences.
• Strong organisational and time management with flexible priorities.
• Ability to work as part of a team to achieve goals.
• The right to work in the US.
• Capacity to work Tue–Sat roster.

Responsibilities

• Conduct in-person and online consultations to help clients select jewellery and prepare customised quotes.
• Coordinate aftercare services, including resizing, repairs, and lifetime warranty claims.
• Promote Cullen Jewellery's commitment to ethical practices and community initiatives.
• Assist with showroom setup and ensure desks and displays are clean.
• Perform ad-hoc tasks such as stock takes, display changes, and postage management.

Skills

Sales experience

Customer service

Attention to detail

Organizational skills

Teamwork

Right to work in US

Flexible schedule

Job description

Founded by Jordan Cullen in 2018, Cullen Jewellery is an ethical fine jewellery brand focused on exceptional human experiences. As a digital-first business, we blend traditional craftsmanship with modern technology, using the best materials to create timeless pieces.

We’re committed to the environment, crafting every piece with sustainability in mind. Our lab grown diamonds are 100% carbon neutral, and we invest in replanting landscapes and supporting communities globally.

About the position:

As a Client Advisor, you will provide bespoke and informative consultations to clients, helping them discover or design their dream pieces, whether in person or through online consultations. This is a full-time, permanent position at our beautiful Houston showroom with a Tuesday - Saturday roster.

If you already have a passion for jewellery, or simply love working with people and are keen to learn all about jewellery and diamonds, we’d love to hear from you!

Key Responsibilities include:

• Through in-person and online consultations, you’ll be assisting clients in selecting jewellery, offering personalised advice and education, guiding them through the customisation process, and preparing independent custom quotes; and
• Coordinate aftercare services consultations including resizing, repairs, and lifetime warranty claims, with a fast turnaround and high client satisfaction
• Promoting Cullen Jewellery’s commitment to ethical practices and community initiatives
• Participating in the daily setup and opening of the showroom, and ensuring the cleanliness of consultation desks and other showroom areas.
• Completing ad-hoc tasks such as stock takes, changing product displays, and managing postage tasks as required

What are we seeking?

• Proven experience in a sales or customer service role, ideally within the premium jewellery or retail industry
• High attention to detail and commitment to providing exceptional client experiences
• Strong organisational and time management abilities, with the ability to work flexibly and adapt to changing priorities and processes
• Ability to work effectively as part of a team to achieve common goals
• The right to work in the US
• Capacity to work on a Tuesday – Saturday roster consistently.

What we offer:

In addition to a competitive remuneration package, and the ability to work in a beautiful office location in the heart of London, we offer all our team members with a range of benefits including:

• An Employee Assistance Program for you and a family member to utilise
• Generous staff and family / friend discounts
• Team events and initiatives included as part of our wellbeing program
• Paid volunteer leave, and sponsorship of a child in South East Asia/Africa under your name
• The opportunity to join a growing company with a global presence - you really can take your career anywhere!