Showroom Manager

Cullen Jewellery; Houston, Northern (TX, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Employee Assistance Program

Staff/family discounts

Wellbeing program

Volunteer leave

Global presence

Job summary

Cullen Jewellery in Houston is seeking a Showroom Manager to craft a personalised appointment-based client experience. You will lead a team of Client Advisors, participate in consultations, and convert appointments into sales while upholding exceptional client care.

Responsibilities include managing client appointments, after-care services, stock presentation, and rostering. The role demands a passion for luxury retail and a proactive, enthusiastic approach.

Qualifications

• Proven experience managing a retail team in jewellery or luxury environments.
• Passion for creating genuine client care and exceptional experiences.
• Strong computer literacy and ability to learn new systems quickly.

Responsibilities

• Lead client appointments, oversee in-store and online communications.
• Coordinate after-care services with accuracy and high client satisfaction.
• Develop team, rostering, and rostering processes to optimise performance.
• Maintain showroom presentation and stock integrity.

Skills

Leadership

People management

Retail luxury

Client experience

Rostering

Booking portals

Stock presentation

Team development

Tools

Booking portals

Rostering systems

POS systems

Job description

Founded by Jordan Cullen in 2018, Cullen Jewellery is an Australian fine jewellery brand grounded in intention, care, and considered design.

As a digital-first brand, we bring together traditional craftsmanship and modern technology to create pieces designed to endure – in both form and feeling.

From carbon neutral lab-grown diamonds to responsible material choices and global replanting initiatives, every detail reflects Cullen’s long-term perspective.

About the position:

We’re looking for a Showroom Manager who'll have the unique opportunity to craft a personalised, appointment-based client experience in our stunning boutique. You'll be leading and developing a team of Client Advisors while being a dedicated advocate for our brand. Actively participating in consultations, guiding your team to convert these appointments into sales opportunities while upholding a culture of exceptional client care that defines who we are as a company.

WorkinghoursareTuesday-Friday10am-6pm,Saturday9am-5pm.

Key Responsibilities:

• Oversee and participate in client appointments and communications, both in-store and online, ensuring you are leading from the front with exceptional experiences and that all relevant processes are followed;
• Coordinating and conducting after-care services, such as resizing, repairs and warranty claims, with accuracy, fast turnaround times and high client satisfaction and resolution;

Client Experience

• Ensuring key sales and communication metrics are met by yourself and the team without compromising on client experience;
• Learning our sales practices, product details and company processes well, and be able to provide insight and feedback to the ongoing development of our sales techniques, processes and practices;

Team Development

• Promotion and advocacy for Cullen Jewellery’s commitment to ethical practices, community initiatives, and company values;
• Facilitating rostering, workforce planning and the development of team members;

Showroom Preparation

• Maintaining a healthy, safe and supportive workplace whilst adhering to company procedures and standards.
• Taking ownership over the presentation of the showroom and its stock, and ensure this remains at a high standard, while accurately keeping track of stock levels
• Relevant administration, record keeping, financial administration or ad hoc tasks required of your role

What are we seeking?

• Proven experience in a people management role with a retail store, ideally within the jewellery or luxury retail environment;
• A passion for creating a culture of genuine care and outstanding experiences, both for our valued clients as well as the team members you are leading;
• Computer literacy with proficiency in managing booking portals, rostering systems, and being able to learn new systems quickly and efficiently; and
• Someone who creates innovative ideas and solutions to challenges your team encounters, with a proactive and enthusiastic approach.

What we offer:

In addition to a competitive remuneration package, and the ability to work in a beautiful office location in the heart of Houston, we offer all our team members with a range of benefits including:

• A supportive and collaborative work environment;
• An Employee Assistance Program for you and a family member to utilise;
• Generous staff and family / friend discounts;
• Team events and initiatives included as part of our wellbeing program;
• Paid volunteer leave, and sponsorship of a child in South East Asia/Africa under your name;
• The opportunity to join a growing company with a global presence - you really can take your career anywhere!