Sales Assistant

Loewe; United States; On-site; USD 26,174 - 31,684; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Employee discount

Retirement plan with employer contribution

Job summary

A luxury fashion brand is seeking a Sales Assistant to support its Saks NYC team. This non-selling role involves processing client transactions, handling repairs, and ensuring excellent customer service. Applicants should have retail experience, strong computer skills, and a problem-solving attitude. The position offers a competitive pay range of $19 to $23 per hour and various employee benefits including medical insurance and retirement plans.

Qualifications

• Experience in a similar retail role preferred.
• Flexibility to work evenings, weekends, and holidays.
• Strong service orientation with a focus on customer satisfaction.

Responsibilities

• Process client transactions accurately using the POS system.
• Wrap and bag merchandise with high standards.
• Support sales staff and maintain inventory.

Skills

Service orientation

Problem-solving

Computer literacy

Organizational skills

Verbal and written communication

Tools

Microsoft Word

Microsoft Excel

Job description

Sales Assistant role at Loewe

Base pay range

$19.00/hr – $23.00/hr

About the Company

Created in Spain in 1846, LOEWE approaches 180 years as one of the world’s major luxury houses. Now under the Creative Direction of Jack McCollough and Lazaro Hernandez, the brand presents itself to the world as a house focused on craft and culture; evidenced through an intellectual yet playful approach to fashion, bold and vibrant Spanish lifestyle, and unmatched expertise with leather. LOEWE has a rich legacy of craftsmanship dating back to its beginnings as a collective workshop and has long valued artisanal techniques in its approach to design and manufacture. These core values are reflected in the brand’s belief in the importance of craft in today’s culture, its modern interpretations of historical artistic achievements and its commitment to supporting contemporary art, craft and culture around the world. At LOEWE, we value the uniqueness of our clients and our teams, whoever and wherever they are. We are committed to a culture that welcomes all genders, ethnicities, socioeconomic backgrounds, and abilities, including people with disabilities of all types. Our aim is for everyone to feel valued, included and empowered to contribute their best.

Role Overview

LOEWE is seeking a Sales Assistant to support its Saks NYC team. This is a non-selling role which will be responsible for supporting the sales process by processing client transactions, dealing with repairs, exchanges/returns and responding to incoming calls from clients.

Responsibilities & Tasks

• Accurately process client transactions on the POS system
• Collect client information accurately in database
• Verify the price of merchandise as necessary
• Wrap and bag merchandise ensuring the highest standards
• Process returns, exchanges and refunds following company policies
• Process all staff sales
• Answer phones and ensure proper customer follow‑up
• Process all E‑reservation and consignments transactions in the system
• Assist VIC/BA clients when the Client Advisor is not in‑store to support with the sale
• Take care of all the repairs in the store from beginning to end, collaborating closely with warehouse and HQ
• Support store management with special ad hoc projects as needed
• Maintain inventory in an efficient, clean, secure and organized fashion
• Support sales staff when merchandise is needed, and tidying up after a sale if necessary
• Support BOH team to maintain packaging levels and notify management of replenishment needs
• Ensure that all merchandise is ticketed
• Effectively participate in the timely preparation and completion of all inventories and cycle counts
• Maintain an active role in the inventory reconciliation process
• Support with all CRM activities as well as tracking of assets sent to the stores
• Assist in general housekeeping and the maintenance of the store image
• Exemplify the core values of the brand when assisting customers

Qualifications & Skills

• Committed and driven for results
• Service orientation with a consumer focus
• Problem‑solver
• Computer literate, including excellent knowledge of Microsoft Word and Excel
• Previous experience in a similar role and in a retail setting preferred
• Strong verbal and written communication skills and excellent organizational skills
• Flexibility to work a retail schedule including evenings, weekends, and holidays

Employee Benefits

We offer a generous benefits package including medical insurance, dental, vision, short‑ and long‑term disability, various paid time off programs, employee discount/perks, and a retirement plan with employer contribution. The compensation for this position ranges from $19–$23 hourly, with the rate of pay dependent upon relevant skills and experience.

Equal Opportunity Employer

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform key job functions.