Client Advisor, Visuals Expert

Loewe; Boston (MA); Sur place; USD 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Bonus structure

Paid time off

Holiday pay

401k

Résumé du poste

LOEWE in Boston's Copley Place boutique is seeking a Client Advisor, Visual Expert to build client relationships in the luxury market while maintaining visual standards. You will collaborate with the VM team to execute floor changes, manage VM needs, and uphold LOEWE’s image daily.

The role emphasizes meeting sales targets, delivering personalized service, and leveraging CRM data for future opportunities. A strong team player with flexible hours is essential.

Qualifications

• 3+ years luxury fashion sales experience in retail.
• Experience crafting windows and interior displays.
• Proven history of exceeding targets while building relationships with customers and colleagues.
• Willingness to work nights and overnights.
• Excellent communication skills, both verbal and written, and the ability to multitask.
• Strong organizational skills and follow-through.
• Team-oriented mindset with collaboration in mind.
• Ability to adapt to a dynamic, fast-paced environment.

Responsabilités

• Meet or exceed monthly and yearly sales objectives.
• Provide outstanding personalized customer service and deepen client relationships.
• Surpass KPI targets through top-tier service.
• Utilize CRM tools to gather data for personalized engagement.
• Maintain visual standards and assist VM team with floor changes.
• Ensure sales floor and stockroom are organized per policy.
• Contribute to product presentation and brand image standards.
• Record customer information accurately and follow up on sales, events, or inquiries.
• Support store events, shipping, and inventory control as needed.

Connaissances

Luxury fashion sales

Window display

Customer relationships

Communication skills

Team collaboration

Flexible schedule

Foreign language knowledge

Description du poste

Loewe is currently seeking a Client Advisor, Visual Expert to join its Boston Copley Place Boutique. In this role, you will be responsible for building the client relationships within the luxury market, while achieving goals through our company values.

As a Client Advisor, Visual Expert you are responsible not only for meeting your individual and store sales targets and clientele sales goals but also for maintaining the visual standards of the store. Responsibilities will include partnering with the VM corporate team to facilitate and execute floor changes, overseeing the implementation and adherence of VM standards within Greene St, and directly managing immediate VM needs throughout the business day.

Key Responsibilities & Tasks:

• Continuously meet or surpass monthly and yearly sales objectives, contributing to business growth and development.
• Surpass client expectations by providing an outstanding, personalized customer service, founded on enduring and meaningful relationships. Showcase deep knowledge of LOEWE’s products and the brand’s history and heritage.
• Exceed individual Key Performance Indicator (KPI) targets by delivering top-tier customer service.
• Utilize CRM tools effectively to gather valuable customer data for personalized client engagement and future opportunities.
• Foster a culture of collaboration and open communication with colleagues to enhance the working experience and maintain a positive workplace environment.
• Ensure both the sales floor and stockroom are well-organized per company policy.
• Contribute to the visual presentation of products, adhering to LOEWE’s standards.
• Uphold LOEWE’s image standards and guidelines.
• Adhere to all company policies and procedures.
• Record all pertinent customer information accurately in the database.
• Actively promote store events via email, phone, and personalized notes.
• Maintain an accurate and organized client book, initiating regular client contact and providing prompt follow-up on all sales, events, or client inquiries.
• Consistently address any client-related issues, including shipping and alterations.
• Play a role in general housekeeping and store image upkeep.
• Support shipping and receiving and inventory control as requested

In addition to the above:

• Liaison with the Visual Merchandising team to follow the VM guidelines sent globally and ensure the accurate representation in the store
• Support the North America structure providing coaching, training and feedback to ensure consistent product knowledge, visual execution and standards in the market
• Work with specific store merchandising, looking for opportunities and having the ability to adapt the VM based on the store’s requirements and architecture, considering the regions need and the market and business trends
• VM support for instore events, windows, special projects, pop up’s, installations, etc
• Biweekly reporting to the line manager and VM team

Key Qualifications & Skills:

• Possess over three years of luxury fashion sales experience within a retail environment.
• Have significant experience in crafting windows, interior displays and space utilization
• Demonstrate a proven history of exceeding both individual and store targets while building enduring relationships with customers and colleagues.
• Willingness to work nights and overnights
• Exhibit exceptional communication skills, both verbally and in writing, along with the ability to manage multiple tasks simultaneously.
• Display strong organizational skills and follow-through.
• Embrace a team-oriented mindset with a strong desire to collaborate effectively.
• Thrive in a dynamic and fast-paced work environment.
• Show high adaptability and catering to different customer needs.
• Be open to working a flexible schedule, including evenings, weekends, and holidays, based on business demands.
• Foreign language knowledge a plus but not required.

About LOEWE

Founded in Spain in 1846, LOEWE is the second-oldest luxury fashion house in the world. Since 2025, the House is under the creative direction of Jack McCollough and Lazaro Hernandez, guided by a rich artistic sensibility and an imaginative exploration of craft. This new chapter builds on core sensibilities of LOEWE: an intellectual and playful approach to fashion, the vibrant spirit of Spanish lifestyle, and unmatched leather expertise.

At LOEWE we are committed to a culture that welcomes all, regardless of gender, ethnicity, socioeconomic background and abilities, including people with disabilities of all types. Our aim is for everyone to feel valued, included, and empowered to contribute their best.

Employee benefits:

At our Maison, we offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, automatic employee contribution, and more.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform key job functions.