Operations Expert

Loewe; San Jose (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading luxury brand in San Jose is seeking an experienced Operations Expert to support retail operations. The role involves maintaining inventory, assisting sales staff, and managing store logistics. Ideal candidates will have strong organizational skills and a commitment to excellence in customer service. This is an entry-level, full-time position in the Retail Luxury Goods and Jewelry sector.

Qualifications

• Experience in retail operations and inventory management required.
• Strong organizational skills and attention to detail.
• Ability to work well in a team and support sales efforts.

Responsibilities

• Maintain inventory in a clean and organized fashion.
• Support sales staff with merchandise needs.
• Manage and process inter-store transfers and shipments.
• Ensure proper documentation for inventory maintenance.

Job description

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Created in Spain in 1846, LOEWE approaches 180 years as one of the world’s major luxury houses. Now under the Creative Direction of Jack McCollough and Lazaro Hernandez, the brand presents itself to the world as a house focused on craft and culture; evidenced through an intellectual yet playful approach to fashion, bold and vibrant Spanish lifestyle, and unmatched expertise with leather.

LOEWE has a rich legacy of craftsmanship dating back to its beginnings as a collective workshop and has long valued artisanal techniques in its approach to design and manufacture. These core values are reflected in the brand’s belief in the importance of craft in today’s culture, its modern interpretations of historical artistic achievements and its commitment to supporting contemporary art, craft and culture around the world.

At LOEWE, we value the uniqueness of our clients and our teams, whoever and wherever they are. We are committed to a culture that welcomes all genders, ethnicities, socioeconomic backgrounds, and abilities, including people with disabilities of all types. Our aim is for everyone to feel valued, included and empowered to contribute their best.

Loewe is currently seeking an experienced Operations Expert to join the team at Valley Fair!

Responsibilities & Tasks:

• Adhere to all company policies and procedures
• Maintain inventory in an efficient, clean, secure, and organized fashion
• Support sales staff when merchandise is needed that is in stock but not on the sales floor
• Anticipate merchandise maintenance needs and providing proactive solutions to space and storage issues
• Maintain packaging levels and order replenishments in anticipation of the business needs
• Ensure that all merchandise is ticketed
• Effectively participate in the timely preparation and completion of all inventories and cycle counts
• Maintain an active role in the inventory reconciliation process
• Manage and process all inter-store transfers, stock rotations and incoming/outgoing shipments as per policies and procedures
• Understand and accurately complete all paperwork and procedures relative to inventory maintenance (i.e., damages, RTVs, etc.)
• Partner with Management for replenishment on sold out styles
• Assist in general housekeeping and the maintenance of the store image
• Support visual, merchandising and operations needs with the moving and storage of fixtures, furniture, merchandise, props, etc.
• Support the operation and maintenance of the store regarding facility and fixture maintenance, coordinating cleaning and repair when required
• Actively participate in visual merchandising including regular maintenance due to sell through
• Assist other departments including the selling floor as needed and as requested by Store Management
• Exemplify the core values of the brand when assisting customers
• Ensure the highest standards while packaging client merchandise
• Lead all aspects of the client delivery process inclusive of troubleshooting missing deliveries
• Document all deliveries to clients, track and locate merchandise when necessary
• Consistently follow up with any shipping, alteration, or other issues related to clients

Seniority level

Entry level

Employment type

Full-time

Job function

Retail Luxury Goods and Jewelry

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