Client Accounts Specialist

Divorce with a Plan; United States; A distancia; USD 42.000 - 70.000; Jornada completa

Descripción de la vacante

Divorce With A Plan is seeking an experienced Client Accounts Specialist to own client accounts receivable, collections, and trust replenishment. This role is client-facing, demanding empathy and persistence to secure payments while protecting the firm’s cash flow.

You will work with attorneys and internal teams to resolve concerns, establish payment arrangements, and maintain ongoing client communication. The ideal candidate excels at difficult conversations and takes ownership until resolved.

Formación

• Experience handling client-facing financial roles, focusing on collections and accounts receivable.
• Ability to manage relationships while collecting outstanding balances.
• Comfort with challenging conversations and maintaining professionalism.

Responsabilidades

• Own client accounts receivable, collections, and trust replenishment activities.
• Maintain consistent communication with clients and monitor account activity.
• Negotiate payment arrangements and protect firm cash flow.
• Collaborate with attorneys and internal teams to resolve account concerns.

Conocimientos

Collections

Relationship management

Negotiation

Problem-solving

Descripción del empleo

Client Accounts Specialist

Divorce With A Plan | Fully Remote | Eastern Time

About the Role

Divorce With A Plan is seeking an experienced, results-driven Client Accounts Specialist to take ownership of client accounts receivable, collections, and trust replenishment activities.

This is not a traditional billing or invoice-processing position. It is a client-facing financial role that combines professional collections expertise, relationship management, problem-solving, and proactive account oversight.

Clients are navigating one of the most challenging transitions of their lives. They are making significant financial decisions while managing the emotional, personal, and legal demands of divorce. We need someone who can approach those conversations with empathy and professionalism while remaining confident, persistent, and accountable for collecting outstanding balances.

You will be responsible for maintaining consistent communication with clients, monitoring account activity, securing payment commitments, establishing realistic payment arrangements, and protecting the firm's cash flow. You will also work closely with attorneys and internal teams to resolve account concerns and ensure clients understand their financial responsibilities.

The ideal candidate knows how to collect money without damaging relationships. You are comfortable having difficult financial conversations, making consistent outbound calls, negotiating payment arrangements, and taking ownership of an account until the matter is resolved.