Client Account Manager

The Phoenix Group; Seattle (WA); On-site; USD 60,000 - 80,000; Full time

Job summary

A global law firm is seeking a Client Account Manager in Seattle to oversee client matter setup, billing, and inventory management. The ideal candidate will have a Bachelor’s degree and at least three years of experience in client account management. Responsibilities include managing invoicing, building strong relationships with attorneys, and ensuring exceptional client service. The firm values a diverse and inclusive workplace and provides equal employment opportunities.

Qualifications

• At least three years of specialized experience in billing, collections, or account management.
• Practical experience conducting complex accounting analyses.
• Preferred background in a law firm or professional services setting.

Responsibilities

• Oversee client matter setup, billing and collection arrangements.
• Build strong collaborative relationships with attorneys and staff.
• Manage all aspects of matter administration and client service.

Skills

Client service orientation

Communication skills

Analytical skills

Teamwork

Education

Bachelor’s degree in Accounting, Finance, or Business

Tools

Elite/3E

Aderant

eBillingHub

Job description

Our client, a global law firm, is seeking a Client Account Manager to join their team!

About the role

• Oversee client matter setup, billing and collection arrangements, and inventory management for designated attorney and client portfolios.
• Build strong collaborative relationships with attorneys and staff, supporting the full cycle of client invoicing and collections.
• Analyze inventory metrics, prepare relevant documentation, and provide recommendations aligned with business strategies.
• Manage all aspects of matter administration, including rate structures, time and value accuracy, disbursement tracking, and client matter budget monitoring.
• Handle on-account billing, resolution of unapplied funds, and client trust accounting.
• Ensure excellence in client service across all responsibilities of the role.

Qualifications

• Bachelor’s degree in Accounting, Finance, or Business is preferred.
• At least three years of specialized experience in billing, collections, or account management.
• Practical experience conducting complex accounting analyses.
• Proficiency with financial systems (Elite/3E, Aderant, eBillingHub).
• Preferred background in a law firm or professional services setting, with international experience.
• Skilled in evaluating information, anticipating issues and outcomes, and making effective decisions.
• Ability to produce highly accurate, detailed work.
• Strong client service orientation with a focus on teamwork.
• Excellent communication skills, with the ability to convey ideas, report facts, and exchange information clearly and concisely.

The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.