Remote Part-Time Assistant Account Manager

Nelnet, Inc.; Nebraska; Remote; USD 19,000 - 27,000; Part time

Benefits offered by this job

Medical

Dental

Vision

HSA

FSA

401K

Tuition reimbursement

Life insurance

AD&D insurance

Wellness program

Job summary

Nelnet Business Services (NBS), a division of Nelnet, Inc., seeks a Part-Time Assistant Account Manager to start December 7. This remote Nebraska role offers 20–30 hours weekly with training Monday–Friday CT, 9:00–1:00, 10:00–2:00 (preferred), or 11:00–3:00.

No visa sponsorship; must be authorized to work in the United States. Responsibilities include handling payer/applicant inquiries, setting up accounts, education on account details, and proactive outreach.

Qualifications

• High school diploma or equivalent required.
• Preferred: 2 years of college/technical school.
• Two years of related work experience.

Responsibilities

• Answer incoming calls and emails, provide first-contact support.
• Assist payers/applicants in setting up accounts and updating information.
• Educate payers/applicants on account details and next steps.
• Conduct outbound calls/emails for account research and resolution.
• Troubleshoot issues and own escalated calls to resolution.
• Maintain excellent attendance and timeliness to ensure service levels.
• Meet or exceed department standards of quality and quantity.

Skills

Customer service

Phone support

Account setup

Multitasking

Attendance

Education

High school graduate

Two years of college

Tools

ACD system

Job description

Nelnet Business Services (NBS), a division of Nelnet, Inc., seeks a Part-Time Assistant Account Manager to start December 7. This remote Nebraska role offers 20–30 hours weekly with training Monday–Friday CT, 9:00–1:00, 10:00–2:00 (preferred), or 11:00–3:00.

No visa sponsorship; must be authorized to work in the United States. Responsibilities include handling payer/applicant inquiries, setting up accounts, education on account details, and proactive outreach.