Client Account Specialist (Law Firm Billing Exp. Required)

Fawkes IDM; Washington (District of Columbia); On-site; USD 70,000 - 100,000; Full time

Job summary

A leading law firm is seeking a Billing Manager to oversee complex billing arrangements and maintain professional relationships. This role involves managing the billing process from engagement to collections, training staff, and ensuring compliance with client specifications. The ideal candidate will have prior law firm experience and strong proficiency in relevant tools. If you thrive in a collaborative environment and have a keen eye for detail, we invite you to apply.

Qualifications

• Prior law experience in a law firm environment is required.
• Strong proficiency in Excel, Word, and Outlook.
• Experience in law firm billing is necessary.

Responsibilities

• Manage billing and collections processes, ensuring compliance.
• Train and mentor billing specialists.
• Verify rates and implement outside counsel guidelines.

Skills

Negotiation

Communication

Problem Solving

Education

Four-year college degree

Tools

Excel

Word

Outlook

Aderant

Job description

Responsibilities:

• Establishing, fostering, and maintaining professional and collaborative relationships with attorneys, staff, and clients to ensure compliance with both attorney and client specifications, managing all billing and collections processes from engagement to collections with tact, diplomacy, and effective negotiation skills.
• Primarily handling complex billing arrangements which may include client-level billing and collections.
• Training and mentoring billing specialists.
• Verifying rates with the rate analysts, reviewing, and implementing the outside counsel guidelines, monitors fee caps, tier discounts, and matter budgets; setting up and monitoring alerts; communicating with the firm’s Billing & Intake Committee regarding discounts, write-downs, and write-offs.
• Managing the prebill to the final bill process; ensuring that billing attorneys receive accurate prebills and that they return their prebills in a timely manner; submitting finalized bills/eBills in appropriate template format, adhering to the attorney and client specifications; and confirming the final bills have been submitted to the client and are posted in the accounting system.
• Collaborating with the eBilling Coordinators for new client account set-ups with eBilling requirements; collaborating with Accounting Systems Administrator to update appropriate fields according to client billing guidelines; submitting invoices electronically, taking accountability for successful submission, and troubleshooting issues; and proactively following-up regarding acceptance and timely payment of eBills.
• Communicating directly with clients as requested or as established, including following-up on collections and contacting clients as needed. Concisely communicating arrangements with attorneys and clients on their matters; providing clients with requested information on any special billing and or collection arrangements. Responding to all inquiries relating to same.
• Responding to inquiries relating to accruals, audits, and payment reports; recommending solutions based on billing trends relating to realization; and preparing ad hoc reports upon request.

• Four-year college degree preferred. Equivalent experience considered.
• Prior law experience in a law firm environment required.
• Prior law firm billing experience with strong proficiency in Excel, Word and Outlook. Aderant experience is a plus.