Program Experience Manager

Dartmouth College; Hanover (NH); Hybrid; USD 56,000 - 71,000; Full time

Job summary

Dartmouth College is seeking a Program Experience Manager to ensure a world-class participant experience for their undergraduate education programs. This pivotal role focuses on logistical coordination, program execution, and participant engagement, requiring strong project management skills and a collaborative spirit. The position offers a hybrid work model, with full-time on-campus presence during program delivery weeks.

Qualifications

• Bachelor's degree plus 3-5 years' experience or equivalent.
• Strong project management and planning skills required.
• Proven experience in coordinating logistics for complex events.

Responsibilities

• Manage logistical aspects of undergraduate education programs.
• Coordinate and support a high-quality program experience.
• Monitor expenses and ensure adherence to budgetary constraints.

Skills

Project Management

Event Planning

Communication Skills

Organizational Skills

Attention to Detail

Education

Bachelor's degree in liberal arts, business, or event management

Tools

Microsoft Office Suite

Job description

Please see Special Instructions for more details.

Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy

Position Information

Posting date 06/05/2025

Open Until Filled Yes

Position Number

Position Number 1128380

Position Title

Position Title Program Experience Manager

Hiring Range Minimum

Hiring Range Minimum $56,500

Hiring Range Maximum

Hiring Range Maximum $70,600

Union Type

Union Type Not a Union Position

SEIU Level

SEIU Level Not an SEIU Position

FLSA Status

FLSA Status Exempt

Employment Category

Employment Category Regular Full Time

Scheduled Months per Year

Scheduled Months per Year 12

Scheduled Hours per Week

Scheduled Hours per Week 40

Schedule

This position is located on campus in Hanover, NH and requires regular weekly on-site work presence of 3 days per week, and remote flexibility other days, with the understanding that full-time on-site presence will be required during program delivery weeks.

Location of Position

Hanover, NH 03755

Remote Work Eligibility? Hybrid

Is this a term position?

Is this a term position? No

If yes, length of term in months.

If yes, length of term in months. N/A

Is this a grant funded position?

Is this a grant funded position? No

Position Purpose

With guidance from undergraduate education leadership and in partnership with staff and faculty colleagues, plans and executes a world-class participant experience for in-person, virtual, and hybrid undergraduate education programs.

Description

Alongside its outstanding MBA program, Tuck offers a correspondingly distinctive portfolio of business education programs for undergraduates. The program experience team within Tuck Undergraduate Education is at the center of logistical, administrative, and student service needs for our programs, ensuring that programs operate smoothly and at a high execution standard, creating a personal, connected, and transformative experience for participants.

As program manager, you will play a pivotal role in ensuring and executing seamless preparation and delivery for our programs. Your attention to detail and proactive approach will contribute to the overall success of our undergraduate education initiatives. The ideal candidate will have a proven track record in program and event management, excellent organization and communication skills, and the ability to work at a high operational tempo.

Required Qualifications - Education and Yrs Exp

Required Qualifications - Education and Yrs Exp Bachelors plus 3-5 years' experience or equivalent combination of education and experience

Required Qualifications - Skills, Knowledge and Abilities

• Experience and skill planning and producing professional, multi-day conferences, speaking engagements, education and training programs, and/or other events.
• Experience and skill working within complex administrative process workflows and projects using digital tools for a high performing professional services team serving diverse internal and external constituencies.
• Strong project management and planning skills
• Excellent interpersonal and communication skills
• Ability to work independently and collaboratively at a high operational tempo.
• Strong organizational and multitasking abilities, with a keen attention to detail
• Excellent interpersonal and communication skills
• Ability to foster positive relationships with student participants, guests, faculty members, and other stakeholders.
• Proven experience in coordinating logistics and supporting large scale and/or complex events.
• Bachelor’s degree, preferably in liberal arts, business, or event management/hospitality and/or relevant work experience.
• Able to support, contribute to, and strengthen a vibrant, culturally diverse, and inclusive learning community of program participants and alumni, faculty, and fellow colleagues.
• Proficient in Microsoft Office suite and other relevant software applications, and ability to learn new digital tools as required by program needs.
• Willingness to work some evenings, weekends, and holidays to facilitate programs while in session, and travel domestically as program needs require. This is primarily an on-campus position with some remote flexibility during non-program weeks possible.

Preferred Qualifications

• Experience planning events and programs within undergraduate education, corporate training, or experiential learning programs.
• Experience with project management and/or learning management systems (e.g., Canvas)

Department Contact for Recruitment Inquiries

Department Contact Phone Number

Department Contact Phone Number 603.646.2904

Department Contact for Cover Letter and Title

Department Contact for Cover Letter and Title Lorin Parker, Executive Director of Talent Management

Department Contact's Phone Number

Department Contact's Phone Number 603.646.2904

Equal Opportunity Employer

Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?

Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job? Yes

Special Instructions to Applicants

Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy

• Manages logistical aspects of assigned undergraduate education programs, including venue selection, accommodations, catering, facilities, A/V and IT needs, materials, and staffing, ensuring seamless execution of all logistical arrangements before, during, and after each program.
• Collaborate with internal and external providers to secure necessary resources and services for program delivery and works closely with undergraduate education team and faculty colleagues to develop the program schedule and prepare classroom content.
• Prepare and distribute program materials, participant communications, pre-program information, and post-program evaluations, in digital and physical formats, and maintain accurate participant records through use of digital tools.

Percentage Of Time

Percentage Of Time 60%

Description

2. Participant Experience:

• In consultation with program experience colleagues, Coordinates and supports a professional, well-organized, and high-quality program experience that meets the same high level as the program content.
• Communicate effectively with internal colleagues and partners to relay program details and requirements.
• Provide logistical support and serve as a primary point of contact for program participants, faculty, and facilitators throughout program delivery experience, exhibiting a high level of poise and professionalism.
• Anticipate questions, needs, and issues and address them proactively to ensure a positive participant experience, seeking guidance from undergraduate education team as needed.

Percentage Of Time

Percentage Of Time 25%

Description

3. Team Collaboration and Innovation:

• Collaborate with program experience colleagues to contribute to the development and execution of strategic initiatives that enhance the overall success of the undergraduate education programs.
• Support shared departmental functions such as service provider relationships, invoice processing, and process improvements.
• Provide insights and recommendations based on industry trends and program evaluations.

Percentage Of Time

Percentage Of Time 10%

Description

4. Budget management:

• Monitor expenses and ensure adherence to budgetary constraints.
• Identify cost-saving opportunities without compromising program quality.

Percentage Of Time

Percentage Of Time 5%

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-- Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.

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-- Performs other duties as assigned.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * How did you learn about this employment opportunity?
  • Current Dartmouth employee (Please specify full name below)
  • Word of mouth
  • Mentioned on social, digital, or print media (e.g. LinkedIn feed, VOX, Valley News, listserv)
  • [e-mail] email outreach (includes Job Alert notifications, marketing emails from Talent Acquisition)
  • Recruiter (Please specify full name or event below)
  • abilityJOBS
  • Chronicle of Higher Education
  • Glassdoor
  • Handshake
  • HigherEdJobs
  • HigherEdMilitary
  • Indeed
  • Inside Higher Ed
  • LinkedIn’s Job Board
  • RecruitMilitary
  • Dartmouth’s Job Board (searchjobs.dartmouth.edu)
  • Other (Please specify below)
• If you would like to add more information to your answer, please specify here:

  (Open Ended Question)

Documents Needed to Apply

Required Documents

• Cover Letter
• Resume
Optional Documents
• Additional Document #1

Dartmouth College Office of Human Resources | 7 Lebanon Street Suite 203 | Hanover, NH 03755 | Ph 603.646.3411 | [e-mail]