Sr Business Process Analyst

TriWest Healthcare Alliance; Phoenix (AZ); Remote; USD 94,000 - 102,000; Full time

Job summary

An established industry player is seeking a Senior Business Process Analyst to enhance operational efficiency and drive process improvements. This role involves collaborating with various departments to design effective process flows, ensuring alignment with business needs and healthcare requirements. The ideal candidate will leverage their expertise in data analysis and project management to identify opportunities for improvement and implement innovative solutions. Join a passionate team dedicated to serving America's heroes in a supportive and inclusive environment, where your contributions will make a significant impact.

Benefits

Medical, Dental and Vision Coverage

Generous paid time off

401(k) Retirement Savings Plan

Tuition reimbursement

Paid volunteer time

Qualifications

• Expertise in gathering business rules and developing process design.
• 3+ years in a Business Analyst role or related Process Improvement experience.
• Experience with process flow documentation and design.

Responsibilities

• Facilitates meetings to clarify complex business issues and recommend solutions.
• Develops and maintains quality business process solutions to support goals.
• Identifies opportunities for process improvements and educates colleagues.

Skills

Business Process Improvement

Data Analysis

Project Management

Communication Skills

Problem Solving

Technical Skills

Education

Bachelor's degree in Business

3+ years in Business Analyst role

Tools

Excel

Visio

Tableau

SQL

Job description

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We offer remote work opportunities (AK, AR, AZ, CO, FL, HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA/DC, WA, WI & WY only).

Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.

Veterans, Reservists, Guardsmen and military family members are encouraged to apply!

Job Summary

The Senior Business Process Analyst provides expertise in gathering business rules, developing process design, and implementation of process solutions. The position collaborates with relevant departments to design process flows, create process change documentation, validates process change is in alignment with TriWest business needs and Veteran’s Administration’s Healthcare requirements. Facilitates meetings, identifies, collects, organizes and prioritizes process requirements and business processes changes to meet business requirements. Clarifies complex business issues and recommends solutions. Advocates business process improvement through data analysis, process change and technology application.

Education & Experience

Required:

• Bachelor's degree in Business or a related field or equivalent experience
• 3+ years in a Business Analyst role or related Process Improvement experience
• If supporting TRICARE contract, must be a U.S. Citizen
• If supporting TRICARE contract, must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation
• Experience with driving moderate to complex projects
• Experience with process flow documentation and design
• Intermediate to advanced Excel and Visio skills
  
  

Preferred

• 2+ years of experience in a healthcare or call center environment
• Experience in Tableau and SQL or other data management tools/languages
• PMP certification
  
  

Key Responsibilities

• Performs as a key member of business operations improvement team utilizing expert process improvement skills and strong understanding of business functions.
• May lead project team assignments of moderate to complex scope requiring expert technical skills and good understanding of business functions. Coaches, mentors and trains project team members.
• Responds under short turnaround times to process change requests and answers detailed questions on existing processes.
• Identifies opportunities for potential ROI benefits through process designs.
• Reviews existing processes and identifies opportunities for process improvements.
• Effectively educates colleagues and/or leadership on correct operational processes.
• Develops, delivers and maintains quality business process solutions to support short/long term business goals.
• Recommends creative and innovative process solutions to business for technical problems.
• Analyzes and identifies core business processes for application design.
• Communicates issues openly, honestly, and timely with peers, management and leadership.
• Prepare and present new initiatives to senior leadership to help obtain process change approval.
• May work with vendors to implement process solutions via software solutions.
• Participates in the definition, implementation, and execution of best practices.
• Regular and reliable attendance is required.
  
  

Competencies

Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate.

Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications.

Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required.

Independent Thinking / Self-Initiative: Critical thinkers with ability to focus on things which matter most to achieving outcomes; commitment to task to produce outcomes without direction and to find necessary resources

Information Management: Ability to manage large amounts of complex information easily, communicate clearly, and draw sound conclusions.

Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment.

Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; has a realistic understanding of relevant issues.

Technical Skills: Understanding of system/process engineering concepts; ability to fully understand business functions and needs, priorities, processes, and emerging technology issues.

Working Conditions

Working Conditions

• Works in a standard office environment, with less than 10% travel
• Works non-regular hours as required
• Extensive computer work with prolonged sitting
  
  

Company Overview

Taking Care of Our Nation’s Heroes.

It’s Who We Are. It’s What We Do.

Do you have a passion for serving those who served?

Join the TriWest Healthcare Alliance Team! We’re On a Mission to Serve!

Our job is to make sure that America’s heroes get connected to health care in the community.

At TriWest Healthcare Alliance, we’ve proudly been on that important mission since 1996.

Benefits

We’re more than just a health care company. We’re passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:

• Medical, Dental and Vision Coverage
• Generous paid time off
• 401(k) Retirement Savings Plan (with matching)
• Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
• Tuition reimbursement
• Paid volunteer time
  
  

TriWest job postings typically include a salary range, which can vary based on the specific role and location, but generally this position ranges from around $94,000 to $102,000 per year.

Equal Employment Opportunity

TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that supports diversity at every organizational level, and we highly encourages candidates from all backgrounds to apply. Applicants are considered for positions based on merit and without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitals and Health Care

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