Client Account Manager

AppleOne Employment Services; Buffalo (NY); On-site; USD 55,000 - 60,000; Full time

Job summary

AppleOne Employment Services in Cheektowaga, NY is seeking an Onsite Client Account Manager to support a key client relationship and ensure a smooth onsite experience. This full-time, temp-to-hire role focuses on client satisfaction, coordination of daily operations, and serving as a trusted point of contact.

You will work with client leadership and internal teams to support service delivery, onboarding, and account performance, while delivering professional customer service and maintaining

Qualifications

• Minimum of 2 years in account management or related field.
• Strong client-facing and relationship-building skills.
• Excellent communication and organizational abilities.
• Ability to manage multiple priorities onsite.

Responsibilities

• Serve as the primary onsite point of contact for the client and internal teams.
• Coordinate meetings, onboarding activities, tours, and events.
• Support account performance through reporting and feedback tracking.
• Resolve issues professionally and escalate when appropriate.
• Prepare and deliver client-facing updates and presentations.
• Track action items and account progress.

Skills

Client relationship management

Communication skills

Organizational skills

Interpersonal skills

Microsoft Office

Google Workspace

Education

Bachelor's degree in Business/Communications/Hospitality/Marketing

Tools

Microsoft Office Suite

Google Workspace

CRM software

Job description

Job Summary

A respected manufacturing organization in the Cheektowaga, NY area is seeking an Onsite Client Account Manager to support a key client relationship and help ensure a smooth, high-quality onsite experience. This full-time, temp-to-hire opportunity is ideal for a client-focused professional who enjoys building relationships, coordinating daily operations, leading meetings and tours, and serving as a trusted point of contact.

The Onsite Client Account Manager will work closely with client leadership, internal teams, managers, and employees to support service delivery, communication, issue resolution, onboarding, and account performance. This role offers a stable work environment, supportive leadership, a collaborative team culture, and opportunities for professional growth. It is a strong fit for someone who takes pride in delivering excellent customer service, staying organized, and making a visible impact on client satisfaction and operational success.

Key Responsibilities

• Serve as the primary onsite point of contact for the client, internal teams, managers, employees, visitors, and stakeholders.
• Build and maintain strong relationships with client leadership while identifying needs, concerns, and opportunities for improvement.
• Coordinate meetings, schedules, events, tours, onboarding activities, and other onsite account initiatives.
• Manage day-to-day client requests, resolve issues professionally, and escalate significant concerns when appropriate.
• Track client feedback, key metrics, action items, performance updates, and ongoing account activities.
• Support client meetings, business presentations, reporting, account reviews, and relationship-building efforts.

Compensation and Benefits

• Salary: $55,000 to $60,000 per year.
• Job type: Temp-to-hire.
• Schedule: Full-time.
• Work arrangement: Onsite.
• Location: Cheektowaga, NY 14225.
• Stable opportunity with a respected manufacturing organization.
• Professional growth and advancement opportunities.
• Collaborative, team-oriented work environment.

Required Qualifications and Skills

• Manage onsite client relationship activities and serve as the main liaison between client leadership and internal teams.
• Coordinate operational support, onboarding, meetings, tours, schedules, events, and account communications.
• Support account performance through reporting, feedback tracking, issue resolution, and service delivery follow-up.
• Deliver a professional client experience while helping strengthen long-term account satisfaction and growth.
• Minimum of 2 years of experience in account management, client services, customer success, operations, hospitality, customer service, or a related field.
• Strong interpersonal, communication, and relationship-building skills.
• Ability to interact confidently with frontline employees, managers, client leadership, and executive-level contacts.
• Excellent organizational skills with strong attention to detail, follow-through, and time management.
• Ability to manage multiple priorities in a fast-paced, onsite environment.
• Strong problem-solving skills with a proactive, service-oriented approach.
• Proficiency with Microsoft Office Suite, Google Workspace, and common business applications.
• Ability to work independently while collaborating effectively with internal and client teams.

Preferred Qualifications

• Experience managing client accounts in a manufacturing, industrial, staffing, logistics, or service-based environment.
• Experience conducting presentations, facility tours, onboarding sessions, training programs, or stakeholder meetings.
• Familiarity with workforce planning, staffing coordination, operational support, or service delivery functions.
• Bachelor's degree in Business, Communications, Hospitality, Marketing, or a related field.
• Experience working directly onsite with key customer accounts.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.