Client Account Coordinator - Customer Service Rep

Kelly; Anchorage (AK); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement plan

Holiday pay

Transit benefits

Job summary

Kelly is seeking a Client Account Coordinator / Customer Service Representative to support patients needing mobility equipment in Anchorage, AK. You will handle a high volume of calls, process orders, verify insurance, and coordinate fittings and deliveries.

The role requires strong communication, attention to detail, and the ability to stay calm under pressure while assisting healthcare providers and patients.

Qualifications

• Excellent customer service and communication skills.
• Strong phone and high-volume call handling ability.
• Proficiency with computers and ability to learn new systems quickly.
• Highly organized with meticulous attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Professional and compassionate communication style.
• Ability to stay calm with stressed patients or offices.
• Strong follow-through and problem-solving skills.
• Healthcare, medical office, DME, insurance or related experience is highly preferred but not required.

Responsibilities

• Answer a high volume of inbound calls from patients, medical offices, hospitals, and other healthcare providers.
• Make outbound calls to obtain information and follow up on orders.
• Receive and process wheelchair and mobility equipment orders.
• Enter orders and customer information into company systems.
• Verify insurance coverage, co-pays, deductibles, and other information.
• Communicate insurance and financial information clearly to patients and offices.
• Coordinate fittings, equipment deliveries, and training appointments.
• Process high volumes of faxes and orders received by fax.
• Follow up on missing documentation needed to complete orders.
• Coordinate with internal teams, medical offices, insurers, and patients to move orders forward.
• Maintain accurate records and ensure correct data entry.
• Help resolve customer concerns and keep the order process organized.

Skills

Customer service

Phone skills

Computer skills

Organizational skills

Multitasking

Communication

Follow-through

Problem solving

Healthcare experience preferred

Job description

Client Account Coordinator – Customer Service Representative

Pay: $23+ per hour, depending on experience

Schedule: Monday–Friday, 8:00 AM–5:00 PM

Job Type: Full-Time Temporary with possibility of permanent hire

Location: Anchorage, AK

Start: ASAP

• Oniste******

We are looking for a Client Account Coordinator / Customer Service Representative to join a busy healthcare-related branch supporting patients who need mobility equipment, including wheelchairs. This is a fast-paced, customer-focused role where you will help keep orders moving smoothly from the initial request through fulfillment.

The ideal candidate is organized, comfortable on the phone, computer-savvy, and able to provide excellent customer service even when working with patients or medical offices during stressful situations.

What You’ll Do

• Answer a high volume of inbound phone calls from patients, medical offices, hospitals, and other healthcare providers.
• Make outbound calls to patients, doctor's offices, hospitals, and other contacts to obtain information and follow up on orders.
• Receive and process wheelchair and mobility equipment orders.
• Enter orders and customer information accurately into company systems.
• Verify insurance coverage, co-pays, deductibles, and other necessary information.
• Communicate insurance and financial information clearly to patients and medical offices.
• Coordinate fittings, equipment deliveries, and training appointments.
• Receive, process, and send a high volume of faxes, as many orders are received through fax.
• Follow up on missing documentation or information needed to complete orders.
• Coordinate with internal teams, medical offices, insurance providers, and patients to keep orders moving.
• Maintain accurate records and ensure information is entered correctly.
• Help resolve customer concerns and keep the order process organized from start to finish.

What We’re Looking For

• Excellent customer service and communication skills.
• Strong phone skills and comfort handling a high volume of calls.
• Strong computer skills and ability to learn new systems quickly.
• Highly organized with excellent attention to detail.
• Ability to multitask and prioritize in a fast‑paced environment.
• Professional and compassionate communication style.
• Ability to remain calm and patient when working with individuals who may be experiencing stressful or difficult circumstances.
• Strong follow‑through and problem‑solving skills.
• Healthcare, medical office, DME, insurance, or related experience is highly preferred but not required.
• Experience working with insurance verification, authorizations, medical orders, or healthcare documentation is a plus.

Why This Role?

This is a great opportunity for someone who enjoys customer service, problem-solving, and helping people while working in a healthcare environment. You'll play an important role in making sure patients, medical providers, insurance information, and equipment orders are all coordinated efficiently.

Full-time Monday–Friday schedule | 8:00 AM–5:00 PM | $23+ per hour | Temporary with possibility of permanent hire

#CB #P1 #P2

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work‑related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short‑term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

About Kelly

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce.

Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center.

Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.