Client Account Coordinator

Quinn Emanuel; Massachusetts; Hybrid; USD 60,000 - 90,000; Full time

Job summary

Quinn Emanuel Urquhart & Sullivan LLP in Massachusetts seeks a Client Account Coordinator to support client account management, billing accuracy, and timely invoicing. This full-time hybrid role in Suffolk County requires collaboration with finance, attorneys, and support staff.

You will handle deferrals, write-offs, and time transfers, serve as the billing contact for clients, and help implement process improvements while upholding confidentiality.

Qualifications

• 5+ years of experience with Elite 3E or similar billing systems.
• Strong billing experience: multi-payor, fixed-fee, and split billing.
• Proficient Excel, including formulas and pivot tables.

Responsibilities

• Prepare, review, finalize, and submit client invoices per firm policies.
• Ensure accuracy in billing entries, task codes, and discounts.
• Coordinate with the e-billing team for timely electronic submissions.
• Obtain and document approvals for deferrals, write-offs, and time transfers.

Skills

Complex billing experience

Excel skills

Billing systems (Elite 3E / Elite 2E /

Tools

Elite 3E

Elite Enterprise

Aderant

Job description

Company Description

Quinn Emanuel Urquhart & Sullivan LLP is a global business litigation firm with more than 1,100 lawyers, and is the largest firm in the world devoted exclusively to business litigation and arbitration. The firm focuses on high-stakes commercial disputes for a diverse range of clients, including major corporations and financial institutions. Quinn Emanuel is known for its trial-ready approach, complex casework, and reputation for delivering results in challenging legal matters. Team members work in a fast-paced, professional environment with exposure to sophisticated litigation practice and opportunities to support high-profile matters.

Role Description

The Client Account Coordinator is a full-time, hybrid role based in Suffolk County, MA, with some flexibility to work from home. This position is responsible for supporting client account management activities, including maintaining accurate client records, tracking matter-related billing, and coordinating with internal teams to ensure timely invoicing and collections. Day-to-day tasks include updating account information, monitoring client billing status, preparing reports and summaries for attorneys and management, and responding to client and internal inquiries regarding accounts. The Coordinator will collaborate with finance, legal support staff, and attorneys to resolve discrepancies, assist with budgeting and forecasting requests, and help implement process improvements in client account workflows. The role also involves maintaining confidentiality of client information, adhering to firm policies, and contributing to a positive, service-oriented team environment.

Key Responsibilities

• Prepare, review, finalize, and submit client invoices in accordance with firm policies and client billing guidelines.
• Ensure accuracy in billing entries, task codes, and discounts.
• Coordinate with the e‑billing team to ensure timely and accurate electronic submissions.
• Obtain and document required approvals for deferrals, write‑offs, and time transfers

Client Communication & Support

• Serve as the primary point of contact for billing-related inquiries from clients.
• Provide timely and professional responses to client questions or concerns.
• Clarify billing details and resolve discrepancies with diplomacy and accuracy.
• Continuously strives to improve client service and deliverables.

Internal Collaboration & Support

• Work closely with attorneys, legal assistants, and the accounting teams to gather necessary billing information.
• Maintain ownership of issues from start to resolution, escalating complex matters to the appropriate teams when needed.
• Collaborate with managers and team members to provide additional support during peak periods or when coverage is required.

Performance & Compliance

• Ensure compliance with client billing guidelines, firm policies, and confidentiality requirements.
• Maintain accurate documentation of client billing requirements and track updates or changes as needed.
• Meet deadlines, performance metrics, and service-level expectations tied to billing cycles and client satisfaction.
• Prepare monthly reporting as requested, coordinating with other teams when necessary and reviewing data for accuracy prior to submission.

Collaborates with managers when additional team support is required.

Process Improvement & Knowledge Sharing

• Identify opportunities to improve and streamline billing processes and workflows.
• Participate in training and development initiatives to remain current on billing systems, tools, and policies.
• Provide mentoring and knowledge-sharing support to junior team members to promote consistency and best practices.

Required skill set:

• Strong experience with complex billing, including multi‑payor, fixed‑fee, and split billing arrangements
• Intermediate Excel skills, including formulas and pivot tables
• 5+ years of experience with one of the following: Elite 3E, Elite Enterprise or Aderant, preferably with 2+ years of it being Elite 3E.