Client Access Specialist - Substance Use

Northern Pines Mental Health Center; Walker (MN); On-site; USD 23,866 - 33,992; Full time

Benefits offered by this job

Health insurance

Dental insurance

401K with employer match

Generous paid time off

Travel reimbursement

Job summary

Northern Pines Mental Health Center located in Walker, MN is looking for a Client Access Specialist. This full-time position offers a starting wage of $21.00 per hour, providing essential support services for clients and staff in the SUDS team.

The ideal candidate will have excellent organization skills and work independently while managing client interactions and scheduling. The role offers competitive benefits, including health insurance, 401K with employer match, and paid time off.

Qualifications

• Excellent organizational and interpersonal skills.
• Ability to multi-task and pay close attention to details.
• Ability to lift 60lbs occasionally.
• Valid driver's license required for travel.

Responsibilities

• Provide assistance to SUDS Director and team.
• Function as the first line of contact for clients.
• Manage client scheduling and process intakes.
• Maintain accurate documentation in client call log.
• Connect clients with community resources.

Skills

Organizational skills

Interpersonal skills

Attention to detail

Ability to multi-task

Job description

Job Details

Job Location: Walker Outpatient - Walker, MN 56484

Position Type: Full Time

Salary Range: $21.00 - $21.00 Hourly

Job Shift: Day

Northern Pines Mental Health Center is proud to offer competitive wages and an exceptional benefits package!

We are seeing a Client Access Specialist to join our team! This position will provide continuous daily supportive services for the Northern Pines offices. This role will support both Northern Pines clients and staff.

Essential Functions

• Provide assistance to SUDS Director, LADC Supervisor and SUDS team (as assigned by director or supervisor) in the following areas:
• Function as the first line of contact for all clients and contacts with all SUDS locations
• Manage client scheduling for all LADC and SUDS MHP staff on the team
• Process all SUDS intakes and referrals received
• Manage all client waitlists
• Update policy/ procedure boards and manual as directed by the SUDS Director to ensure current policies are reflected
• Update program client orientation manual as needed and/or other SUDS forms used in the intake or Rule 25 process
• Maintain familiarity with all billing issues/ codes relating to substance use programs and others assigned
• Coordinate with billing staff, MN-ITS and DAANES to resolve issues
• Connect clients with community resources as needed
• Make internal referrals for client care within the Northern Pines system of services
• Collecting urine samples for testing vendors. This may include but is not limited to: collecting and entering client information, submitting requests via online link for supplies, testing, etc.
• Maintain accurate and timely documentation in client call log
• Other miscellaneous duties as assigned to support the operations of SUDS

Qualifications

• Excellent organizational and interpersonal skills
• Ability to multi task, pay close attention to details, work in a fast-paced environment and work independently at times
• Ability to lift 60lbs on an occasional basis
• Sit and/or stand for long periods of time
• Travel is a function of this position; a valid driver's license is required

Compensation & Benefits

• A starting wage of $21.00/ hour
• Health, Dental, Disability and Life insurance with other additional voluntary options for spousal life, short term disability, accident, hospital indemnity and critical illness plans
• Health Savings account with employer contribution
• 401K with employer match
• Generous paid time off (1st-3rd year 19 days/152 hours for full time then increases with longevity)
• Nine holidays observed per year as follows: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving Day, Christmas Eve Day, Christmas Day and a Weather Float Day.
• Supportive of time off for a healthy work/life balance
• Bereavement Pay
• Travel reimbursement

Northern Pines Mental Health Center is an affirmative action/Equal Opportunity Employer.

Please submit a resume and cover letter to apply.

Keywords: Support Specialist, Support Staff, Receptionist, Reception, Administrative Support, Medical Reception, Medical Administration, Minnesota, Mental Health, Non‑Profit, Program Support, Scheduler, Client Relations, Customer Service