Substance Use Disorder (SUD) Admissions Coordinator

Sagent Behavioral Health; Arden Hills (MN); Hybride; USD 40 000 - 41 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision

401k, Long Term Disability, Short Term

Long Term Disability and LifeInsurance

Comfortable office environment

PTO and paid holidays

Résumé du poste

Sagent Behavioral Health is seeking a Substance Use Disorder Admissions Coordinator in Arden Hills, MN. This full-time role begins onsite for the first 90 days, then offers a hybrid or remote option.

You will route calls, schedule appointments, and manage referrals for Minnesota clinics while maintaining accurate patient records. The ideal candidate has a high school diploma, strong empathy, excellent communication, and solid computer skills.

Qualifications

• A high school diploma or equivalent.
• Empathy and sensitivity when navigating patient situations with strong verbal communication.
• Self-motivated, able to multitask, manage stress, de-escalate, and problem solve.
• Proficient in use of computers and typing skills.

Responsabilités

• Promptly respond to calls from patients and referents seeking SUD services and guide scheduling.
• Manage the EHR inbox and communicate scheduling outcomes to referents.
• Verify and update patient demographic information for accurate records.
• Address patient concerns and attend mandatory trainings and meetings.

Connaissances

Empathy

Verbal communication

Critical thinking

Multitasking

Formation

High school diploma or equivalent

Outils

Computer proficiency

Typing skills

Description du poste

Brief Description

Brief DescriptionJob Title: Substance Use Disorder (SUD) Admissions CoordinatorLocation: 1200 County Rd E, Arden Hills, MN 55112Working Model: Onsite the first 90 days, then Hybrid or remote of your choiceEmployee Type: 1.0 FTE - Full TimeSchedule: Monday through Friday 9:00 AM - 5:30 PMAt Sagent Behavioral Health, we believe profound change is possible. As one of the largest behavioral health organizations in the Midwest—with 2,000+ team members across 80+ locations in five states,we offer the stability and resources to help you thrive.Backed by more than 100 years of combined behavioral health experience, Sagent brings together the trusted legacies of Ellie Mental Health, LifeWorks, Nystrom & Associates, Psychiatric Associates, Sandhill Counseling & Consultation, and Vantage Point. Here, you'll find a supportive, inclusive culture where you can hone your skills, collaborate with a fantastic team, and build a rewarding career focused on what matters most: helping others find hope. Guided by our HOPE values—Humility, Optimism, People-Centered, and Ethical Practice,we provide manageable caseloads, flexible schedules, and compensation options that work for you—from salary to production-based models.As a Substance Use Disorder (SUD) Admissions Coordinator at Sagent Behavioral Health, you will answer and route calls for patients and referrers seeking behavioral health services, scheduling appointments and managing referrals for Minnesota clinics. Maintain accurate patient records, handle EHR communications, address concerns, and support clinic operations through effective communication and administrative coordination

Full Time Benefits

• Medical, Dental, Vision
• 401k, Long Term Disability, Short Term Disability and Life Insurance
• Comfortable office environment
• PTO and paid holidays

Responsibilities

• Promptly respond to calls from patients and referents seeking substance use disorder (SUD) services by guiding them through scheduling, educating them on available services, and processing internal and external referrals, including outbound calls for Minnesota clinics.
• Manage the EHR inbox by promptly addressing messages and inquiries and communicating scheduling outcomes with referents.
• Verify and update patient demographic information to ensure accurate records.
• Address patient complaints and concerns and escal
• Attend mandatory before- and after-hours trainings and relevant meetings, and promptly complete other duties as assigned by the Call Center Management Team.

Requirements

• A high school diploma or equivalent.
• The role demands empathy and sensitivity when navigating complex patient situations, along with excellent verbal communication and critical thinking skills.
• Candidates must be self-motivated and able to multitask, manage stress, de-escalate situations, and problem solve effectively.
• Must be proficient in use of computers and typing skills.

Compensation: This is a non-exempt position with an hourly rate of $19.15 - $19.50

• Actual compensation may be determined by various factors such as licensure, experience, skillset, internal equity, schedule and/or location. Estimates are factored on a 1.0 FTE.
• Employees in these positions are W2.

Sagent Behavioral Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.