Client Access & Engagement Specialist

CAYA Collaborative Care; Hopkinsville (KY); On-site; USD 36,000 - 48,000; Full time

Job summary

CAYA Collaborative Care in Hopkinsville, KY, seeks a Client Engagement Specialist to serve as a critical link between clients and services, promoting access to care and sustained engagement throughout the treatment process.

In this role, you will facilitate referrals, accompany clients to appointments, assist with intake and required documentation, resolve barriers to attendance, follow up after missed visits, and keep accurate records in the electronic health record system to support efficient

Qualifications

• High School Diploma or equivalent required with a preference for prior work in a human services field.
• Strong interpersonal and communication skills with ability to engage diverse client populations.
• Ability to maintain confidentiality and comply with HIPAA regulations.
• Demonstrated problem-solving abilities and sound judgment.
• Proficiency with computer systems and electronic health record platforms.
• Experience in a behavioral health treatment setting and in an EHR preferred.

Responsibilities

• Facilitate internal and external referrals by assisting clients with completing necessary paperwork and understanding next steps in the referral process.
• Provide hands-on support by accompanying clients to appointments or departments within the facility to ensure successful connection to services.
• Identify and locate available providers for walk-in clients or when urgent scheduling needs arise.
• Support clients in completing initial intake paperwork and ongoing required documentation, providing assistance with forms as needed.
• Conduct outreach to clients following missed appointments to understand barriers and provide support.
• Collaborate with clients to problem-solve obstacles to treatment attendance and develop strategies for maintaining future appointments.
• Support clients in navigating the treatment process and connecting with appropriate resources.
• Build rapport with clients to promote engagement and reduce attrition from services.
• Collaborate with other team members to ensure all clients complete required clinical screenings.
• Monitor compliance with screening requirements and follow up with clients and clinical staff as needed.
• Verify that treatment plans are current and properly signed by clients and clinicians.
• Maintain accurate records of completed screenings and assessments in the electronic health record system.
• Assist with tasks that support smooth daily operations and client flow.
• Complete special projects and assignments that enhance service delivery and organizational efficiency.
• Support quality improvement initiatives and data collection activities.

Skills

Interpersonal communication

HIPAA compliance

Problem-solving

EHR proficiency

Teamwork

Education

High School Diploma or equivalent

Job description

CAYA Collaborative Care in Hopkinsville, KY, seeks a Client Engagement Specialist to serve as a critical link between clients and services, promoting access to care and sustained engagement throughout the treatment process.

In this role, you will facilitate referrals, accompany clients to appointments, assist with intake and required documentation, resolve barriers to attendance, follow up after missed visits, and keep accurate records in the electronic health record system to support efficient