Client Access Administrator

Jorie AI; Oregon; Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k) matching 4%

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

PTO 2 weeks

Holidays

Job summary

Jorie AI is seeking a Client Access Administrator to oversee employee access to client payor portals, EMRs, and related platforms, ensuring security and regulatory compliance within the healthcare environment.

You will manage credentials, monitor access, train users, audit activities, troubleshoot issues, and collaborate with IT, security, and compliance teams to deliver secure, efficient client experiences.

Qualifications

• 3+ years' experience in healthcare access administration.
• Strong IT systems and cybersecurity knowledge.
• Familiar with healthcare data regulations.
• Detail-oriented with privacy focus.
• Excellent communication and problem-solving skills.

Responsibilities

• Manage employee access to client payer portals and EMRs.
• Monitor and regulate access to ensure security policy compliance.
• Provide training and support on access systems and portals.
• Audit access activities for regulatory and internal policy compliance.
• Troubleshoot access issues and document changes.
• Collaborate with IT, security, compliance, and customer service.

Job description

About Jorie:

Jorie AI, occupies a uniquely interconnected position at the center of the healthcare industry. An inseparable part of today's healthcare billing ecosystem, with leading edge technology that is driving transformation with AI infused Robotic Process Automation for end-to-end Revenue Cycle Management, providing practice and financial management services to the healthcare industry. Applied Intelligence, Better Insight, Accelerated Efficiencies with Jorie AI.Our work environment:Growth advancement opportunitiesFlexible work environment (Work-life Balance)Collaborative and friendly company cultureGreat Benefits:401(k) matching up to 4%MedicalDentalVisionLong/Short Term Disability insuranceLife insurance $25,000 Paid by employerPTO 2 weeks10 and half Holidays

About the Role

The Client Access Administrator is responsible for managing and overseeing Jorie employee's access to Client's Payor portals, EMRs, and other software applications and platforms, including specialized healthcare-related portals. This role ensures that client access is secure, compliant with relevant regulations, and aligned with the service agreements.

Key Responsibilities:

• Manage Jorie Employee's Access Credentials: Create, issue, and revoke access credentials for client payer portals, EMRs and other software applications as necessary.
• Access Oversight: Monitor and regulate how employees access services to ensure compliance with security policies.
• Support and Training: Serve as the primary contact for clients and Jorie Employees regarding access issues or questions. Provide training and support on how to use access systems and healthcare-related portals, ensuring clients and Jorie Employees are proficient in utilizing these platforms effectively.
• Audit and Compliance: Regularly audit Jorie's access and activities to Client payor portals, EMRs and other software applications to ensure compliance with data protection regulations and internal policies.
• Troubleshooting: Identify and resolve issues related to access, including technical difficulties.
• Documentation: Maintain accurate records of access permissions, modifications, and interactions for auditing and reporting purposes.
• Collaboration: Work closely with IT, security, healthcare compliance teams, and customer service departments to ensure a seamless and secure client experience.

Required Skills and Qualifications:

• 3+ years' experience in healthcare access administration required.
• Strong understanding of IT systems, cybersecurity, and healthcare IT environments.
• Knowledge of regulatory requirements relevant to client data, access, and healthcare industry standards.
• Excellent problem-solving and analytical skills.
• Detail-oriented with a focus on accuracy and efficiency while multi-taking.
• Effective communication and interpersonal skills.
• Ability to handle sensitive information with integrity and confidentiality.

Must be legally authorized to work in the USA. No Contractors, No C2C, No Visa SponsorshipNo recruiting agencies.

Location & Hours:

Remote in USA Only. We cannot consider candidates from New York, California, or Washington state

Mon-Fri 8:00 AM to 5:00 PMCSTFlexible working hours may be required based on businessJorie AI is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or veteran status. Employment decisions are based on qualifications, merit, and business needs.