Client Access Administrator

Jorie-Ai; Oak Brook (IL); Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

401(k) match up to 4%

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

PTO 2 weeks

Holidays

Job summary

Jorie AI in the United States is seeking a Client Access Administrator to oversee employee access to payer portals, EMRs and other healthcare software. You will ensure secure, compliant access aligned with service agreements.

You will create, issue and revoke credentials, monitor access, provide training, audit activities, and collaborate with IT, security and compliance teams to maintain a seamless, compliant client experience.

Qualifications

• 3+ years’ experience in healthcare access administration.
• Knowledge of cybersecurity in healthcare IT environments.
• Knowledge of regulatory requirements relevant to client data and healthcare industry standards.
• Excellent problem-solving and analytical skills.

Responsibilities

• Manage employee access to client payer portals, EMRs and other software applications.
• Monitor and regulate access to ensure compliance with security policies.
• Provide training and support on access systems for clients and employees.
• Audit access and activities for data protection compliance and internal policies.
• Troubleshoot access issues and maintain accurate records of permissions and changes.

Skills

Healthcare IT

Access administration

Cybersecurity

Regulatory knowledge

Communication

Detail-oriented

Tools

EMR systems

Job description

About Jorie:

Jorie AI, occupies a uniquely interconnected position at the center of the healthcare industry. An inseparable part of today's healthcare billing ecosystem, with leading edge technology that is driving transformation with AI infused Robotic Process Automation for end-to-end Revenue Cycle Management, providing practice and financial management services to the healthcare industry. Applied Intelligence, Better Insight, Accelerated Efficiencies with Jorie AI.

Our work environment:

• Growth advancement opportunities
• Flexible work environment (Work-life Balance)
• Collaborative and friendly company culture

Great Benefits:

• 401(k) matching up to 4%
• Medical
• Dental
• Vision
• Long/Short Term Disability insurance
• Life insurance $25,000 Paid by employer
• PTO 2 weeks
• 10 and half Holidays

About the Role

The Client Access Administrator is responsible for managing and overseeing Jorie employee’s access to Client’s Payor portals, EMRs, and other software applications and platforms, including specialized healthcare-related portals. This role ensures that client access is secure, compliant with relevant regulations, and aligned with the service agreements.

Key Responsibilities:

• Manage Jorie Employee’s Access Credentials: Create, issue, and revoke access credentials for client payer portals, EMRs and other software applications as necessary.
• Access Oversight: Monitor and regulate how employees access services to ensure compliance with security policies.
• Support and Training: Serve as the primary contact for clients and Jorie Employees regarding access issues or questions. Provide training and support on how to use access systems and healthcare-related portals, ensuring clients and Jorie Employees are proficient in utilizing these platforms effectively.
• Audit and Compliance: Regularly audit Jorie’s access and activities to Client payor portals, EMRs and other software applications to ensure compliance with data protection regulations and internal policies.
• Troubleshooting: Identify and resolve issues related to access, including technical difficulties.
• Documentation: Maintain accurate records of access permissions, modifications, and interactions for auditing and reporting purposes.
• Collaboration: Work closely with IT, security, healthcare compliance teams, and customer service departments to ensure a seamless and secure client experience.

Required Skills and Qualifications:

• 3+ years’ experience in healthcare access administration required.
• Strong understanding of IT systems, cybersecurity, and healthcare IT environments.
• Knowledge of regulatory requirements relevant to client data, access, and healthcare industry standards.
• Excellent problem-solving and analytical skills.
• Detail-oriented with a focus on accuracy and efficiency while multi-taking.
• Effective communication and interpersonal skills.
• Ability to handle sensitive information with integrity and confidentiality.

Must be legally authorized to work in the USA. No Contractors, No C2C, No Visa Sponsorship

No recruiting agencies.

Location & Hours:

Remote in USA Only. We cannot consider candidates from New York, California, or Washington state

Mon-Fri 8:00 AM to 5:00 PMCST

Flexible working hours may be required based on business

Jorie AI is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or veteran status. Employment decisions are based on qualifications, merit, and business needs.