Clerk IV

Commonwealth of Massachusetts; New Bedford (MA); On-site; USD 53,000 - 71,000; Full time

Job summary

The Commonwealth of Massachusetts is seeking a Clerk IV to support the Electronic Document Management Center (EDMC) in New Bedford. The role involves organizing and processing documents to aid applicant eligibility determinations, scanning records, data entry, and maintaining workflow logs.

Qualifications include 3+ years of office experience with potential substitutions for education. The position is full-time, with a hybrid schedule possible in Massachusetts, and offers competitive state

Qualifications

• Three years of full-time or equivalent part-time office work experience.
• Substitutions allowed for education as described in qualifications.

Responsibilities

• Index, or categorize, various documents used to determine an applicant’s eligibility.
• Scan documents into the Electronic Document Management System.
• Search and recover information from automated systems to respond to inquiries.
• Check for discrepancies between source documents keyed data.
• Receive and distribute incoming mail, messages, packages, etc.
• Enter data onto automated logs and spreadsheets.
• Operate standard office equipment, scanners and PCs.
• Review forms, applications, documents, and correspondence for accuracy.
• Compile data for reports.
• Maintain and update activity logs that control daily assignments and workflow.
• Perform other related duties.

Skills

Attention to detail

Customer service

Data entry

Education

Commercial/business high school diploma

Non-commercial high school diploma or equivalency

One-year business/secretarial diploma

Two-year business/secretarial diploma

Job description

An Official website of the Commonwealth of Massachusetts

MassHealth is actively searching for a highly organized and personable Clerk to support the office operations of the Electronic Document Management Center (EDMC).The EDMC was established to focus on and streamline client case processing throughout the Commonwealth.The ideal candidate has an eye for detail and passion for providing excellent customer service who is willing to help our office effectively operate every day so that employees can perform to their highest ability.

Incumbents of positions in this series open mail; prepare mail for scanning; scan documents; perform quality control on scanned documents; index scanned documents; operate standard office machines and equipment; and perform related work as required.

The basic purpose of this work is to provide clerical support for an assigned unit or agency. May act as a supervisor over a small number of employees performing less complex duties.

Duties and Responsibilities

• Index, or categorize, various documents used to determine an applicant’s eligibility.
• Scan documents into the Electronic Document Management System.
• Search and recover information from various automated systems in order to respond to inquiries or requests.
• Check for discrepancies between source documents keyed data.
• Receive and distribute incoming mail, messages, packages, etc.
• Enter data onto automated logs and spreadsheets.
• Operate standard office equipment, scanners and PC’s.
• Review forms, applications, documents, correspondence for accuracy and completeness.
• Compile data for reports.
• Maintain and update activity logs that control daily assignments and workflow.
• Perform other related duties.

About MassHealth:

MassHealth is the Commonwealth's Medicaid and Children's Health Insurance Program, providing comprehensive healthcare coverage and services to approximately two million Massachusetts residents. Through partnerships with providers, health plans, community organizations, and government agencies, MassHealth works to improve health outcomes, reduce disparities, strengthen care coordination, and ensure access to high-quality, person-centered care. As one of the largest Medicaid programs in the country, MassHealth plays a critical role in advancing healthcare innovation, promoting health equity, and supporting the well-being of individuals, families, and communities across the Commonwealth.

Special Requirements

Based on assignment, possession of a current and valid Massachusetts Class D Motor Vehicle Operator’s license or the equivalent from another state may be required.

Pre-Hire Process

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

For questions, please contact the Office of Human Resources at 1-800-510-4122 and select option #4.

Qualifications

Applicants must have at least (A) three years of full-time, or equivalent part-time, experience in office work, or (B) and equivalent combination of the required experience and the substitutions below:

• I. A diploma as evidence of graduation from the commercial or business course of a recognized high school or vocational/technical high school may be substituted for a maximum of one year of the required experience.
• II. A diploma as evidence of graduation from a course other than the commercial or business course of a recognized high school or vocational/technical high school or possession of a Massachusetts high school equivalency certificate may be substituted for a maximum of eight months of the required experience.
• III. A diploma for completion of a one year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for a maximum or one year of the required experience.
• IV. A diploma for completion of a two-year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for two years of the required experience.
• Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

An Equal Opportunity / Affinititve Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Official Title : Clerk IV

Primary Location

United States-Massachusetts-New Bedford-200TheoHRice Blvd

Job

Administrative Services

Agency

Exec Office Of Health and Human Services

Schedule

Full-time

Shift

Day

Job Posting

Aug 25, 2026, 5:39:29 PM

Number of Openings

1

Salary

53,314.56 - 70,699.72 Yearly

If you have Diversity, Affinititve Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Natasha Lugo [e-mail] - 8572830119

Confidential : No

Potentially Eligible for a Hybrid Work Schedule : Yes