Clerk IV

Commonwealth of Massachusetts; Fitchburg (MA); Hybrid; USD 53,000 - 71,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

Commonwealth of Massachusetts — Department of Developmental Services, North Central Area Office in Fitchburg, MA — seeks a Clerk IV to manage front-desk duties, answer calls, process mail, and perform essential clerical tasks. The clerk will support HCSIS Stage I/II investigations and HUB data changes, including ISPs, POCs, and LOCs.

The position requires strong organizational skills, proficiency in Microsoft Office, and the ability to read, write, and understand English.

Qualifications

• Three years of full-time office work experience or equivalent part-time experience.
• Education substitutions may apply as described in the job posting (high school diploma or equivalent, secretarial/business courses).
• Knowledge of clerical office practices and equipment; ability to read, write and comprehend English.

Responsibilities

• Maintain reception area and handle incoming calls, mail, and clerical tasks.
• Support data entry for HCSIS Stage I/II investigations and adjust ISP/POC/LOC data in HUB/HCSIS.
• Run regular reports for Area Director and Supervisors; maintain tracking for Safety Plans and monthly site visits.

Skills

Organizational skills

MS Office

Reading & writing English

Clerical office practices

Education

High school diploma or equivalent

Business/secretarial diploma (one year)

Two-year business/secretarial program diploma

Tools

HCSIS

HUB Systems

Microsoft Office

Job description

An Official website of the Commonwealth of Massachusetts

The Department of Developmental Services (DDS) is dedicated to creating, in partnership with others, innovative and genuine opportunities for individuals with intellectual disabilities to participate fully and meaningfully in, and contribute to, their communities as valued members. The DDS North Central Area Office seeks motivated and organized candidate for the role of Clerk IV.

The Clerk IV will maintain the reception area of the office including incoming phone calls, mail, and other clerical tasks as directed by the Area Director in conjunction with the Administrative Assistant I. The Clerk IV is responsible for clerical support of HCSIS Stage I and Stage II investigations, including data entry/correspondence. The Clerk IV is responsible for making changes in HCSIS and HUB Systems, including ISPs, POCs and LOCs. In addition, they will also run regular reports, as requested by the Area Director, Assistant Area Director, and SC Supervisors which include ISPs, POCs, Waiver, Caseload Lists, etc. Additional Responsibilities include maintaining tracking system for Safety Plans and Monthly Site Visits.

The applicant should have organizational skills and knowledge of Microsoft Office as well as the ability to read, write, and comprehend the English language. They should have knowledge of clerical office practices including office correspondence, types and usages of office equipment.

Please Note:

This position is located in the North Central Area Office in Fitchburg MA.

Schedule: 9:00am - 5:00pm

Days off: Sunday/Saturday

Flexibility required to meet the needs of the area office.

About the Department of Developmental Services

The mission of the Department of Developmental Services (DDS) is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities including Autism Spectrum Disorder to participate fully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential supports. The agency directly oversees and manages $3 billion in public funds ($2.7B+ operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.

Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Recommended candidates must successfully complete pre-employment screening which includes:

Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services. http://www.mass.gov/hhs/cori

For technical help with Mass Careers, including logging into your profile and/or resetting your password, please call the Employee Service Center at 617-979-8500for assistance.

For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800- 510-4122 Ext. #4.

Qualifications

• First consideration will be given to those applicants that apply within the first 14 days.
• Applicants must have at least (A) three years of full-time, or equivalent part‑time, experience in office work, or (B) and equivalent combination of the required experience and the substitutions below:
• I. A diploma as evidence of graduation from the commercial or business course of a recognized high school or vocational/technical high school may be substituted for a maximum of one year of the required experience. *
• II. A diploma as evidence of graduation from a course other than the commercial or business course of a recognized high school or vocational/technical high school or possession of a Massachusetts high school equivalency certificate may be substituted for a maximum of eight months of the required experience. *
• III. A diploma for completion of a one year, full‑time, or equivalent part‑time, program in a recognized, non‑degree granting business or secretarial school above the high school level may be substituted for a maximum or one year of the required experience. *
• IV. A diploma for completion of a two‑year, full‑time, or equivalent part‑time, program in a recognized, non‑degree granting business or secretarial school above the high school level may be substituted for two years of the required experience. *
• * Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non‑management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

An Equal Opportunity / Affluent Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Official Title : Clerk IV

Primary Location

United States-Massachusetts-Fitchburg - 49 Nursery Lane

Job

Administrative Services

Agency

Department of Developmental Services

Schedule

Full-time

Shift

Day

Job Posting

Aug 25, 2026, 1:09:37 PM

Number of Openings

1

Salary: 53,314.56 - 70,699.72 Yearly

If you have Diversity, Affine Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Kendy Derival, [e-mail] - 8572835867

Confidential : No

Potentially Eligible for a Hybrid Work Schedule : Yes