CLERK II COMMUNICATIONS (GENERIC)

Dallas County; Dallas (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A local government agency in Dallas, Texas, is seeking an entry-level Clerk II Communications to perform a variety of clerical support tasks including document processing and customer service. The ideal candidate should possess a high school diploma or GED, have experience in a customer service environment, and be skilled in typing and data entry. This full-time role requires effective communication and organization skills while working in a professional setting.

Qualifications

• Graduation from an accredited high school/GED program.
• Two (2) years job related experience or 30 hours of college or a combination of the two.
• Experience in a customer service environment a plus.

Responsibilities

• Receives, prepares, verifies and processes various documents.
• Interacts with the public to provide excellent customer service.
• Collects, inputs, updates and reconciles data and funds.

Skills

Typing 30 wpm or 60 kspm

Knowledge of computer applications

Customer service skills

Data entry

Filing

Education

High school diploma or GED

2 years job related experience or 30 hours of college

Job description

Join to apply for the CLERK II COMMUNICATIONS (GENERIC) role at Dallas County

Job Description

Performs a variety of moderately complex support tasks which may include: inputting, processing and distributing a variety of documents and records; collecting, compiling, filing and maintaining data; reconciling data, funds or inventory; and interacting with the public to provide excellent customer service. Works within a well-defined framework of policies and procedures, under moderate supervision.

Responsibilities

• Receives, prepares, verifies and processes a variety of documents, instruments, records, bills, payments and receipts.
• Inputs data to complete routine correspondence, forms, reports and documents.
• Researches, locates, pulls and prepares a variety of documents, records and other assigned data.
• Effectively answers routine inquiries and resolves basic customer service issues.
• Collects, inputs, updates and reconciles data, funds or inventory and maintains filing/storage of documents and supplies.
• Performs other duties as assigned.

Qualifications

Graduation from an accredited high school/GED program. Two (2) years job related experience or 30 hours of college or a combination of the two. Experience in a customer service environment a plus.

Special Requirements/Knowledge, Skills & Abilities

Ability to type 30 wpm or 60 kspm, with knowledge of computer applications and standard word processing software. Candidates for all clerical, administrative and/or secretarial positions will be required to take and pass at least one skill(s) test(s) which will be determined by the Elected Official or Department Head based on the position and the operational needs of the department. Testing may include one or more of the following: 10-key, Coding, Data entry, Filing, Grammar, Math, MS Excel, MS Word, Proof Reading, Spelling, Sorting, Timed Typing (3 minute). Ability to understand and follow written and verbal instructions, organize and process work and establish and maintain effective working relationships with other County employees and the general public.

Juvenile Department

“Position requires working with juveniles who may have committed dangerous/aggressive acts; should possess a high tolerance for working in an emotionally demanding/stressful work environment.”

Physical/Environmental Requirements

May require prolonged sitting, standing, walking and ability to lift and carry up to 25 lbs. unassisted.

Seniority level

Entry level

Employment type

Full-time

Job function

Marketing, Public Relations, and Writing/Editing

Industries

Government Administration